Customer Service Executive - Mandarin & Cantonese Speaker
Customer Service Executive - Mandarin & Cantonese Speaker
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Salary Not Disclosed
1 Vacancy
Job Description
Job Overview:
As a Customer Service Executive you will serve as a liaison between our company and customers resolving issues and providing accurate product/service information. This is an exciting opportunity for Mandarin or Cantonese speakers to build a rewarding career in customer service.
Key Responsibilities:
- Handle inbound calls chats and emails related to customer inquiries complaints feedback and product/service issues.
- Provide accurate information to exceed customer expectations and ensure customer satisfaction.
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Collaborate with your team to meet KPIs and SLA targets.
- Resolve customer concerns quickly and efficiently while maintaining professionalism and a positive attitude.
Required Skills and Qualifications:
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Fluency in Mandarin and/or Cantonese (verbal and written).
- Strong interpersonal skills with the ability to adapt to changes and work effectively in a team.
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Ability to work in a fast-paced environment.
- SPM graduates and entry-level candidates are encouraged to apply (Full training provided).
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Previous customer service experience in the service industry is a plus.
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Must be willing to work on rotational shifts.
Benefits:
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Career Growth: Opportunity to advance into managerial roles.
- Training Program: STAR A system designed to help employees grow and develop into future leaders.
- Additional Benefits: Shift allowances performance incentives and overtime claims.
Employment Type
Full Time
