Service Manager
Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Mazergroup is a family of machinery dealerships offering agricultural construction and commercial turf equipment sales parts and service. With eighteen locations across Manitoba and Southern Saskatchewan we are ideally positioned to serve our customers throughout our territory.
WHY CHOOSE MAZERGROUP
Because at Mazergroup we treat you like family. Our competitive total compensation plan is designed to recognize your hard work and dedication while supporting your financial security health and personal growth. Heres what being part of our family means:
- Employee Discounts Youll Love:Enjoy parts at cost plus 10% on top brands like NAPA Toro Honda and Husqvarna!
- Opportunities to Grow:We invest in you with paid training and development.
- Planning for Your Future:Benefit from our RRSP matching program.
- Comprehensive Health Coverage:Access extended health dental and vision benefits with an optional Health Care Spending Account. Virtual access toTeladoc Health for your physical and mental health needs.
- Support When You Need It:Our Employee and Family Assistance Program (EFAP) is available to support your well-being whenever you need it.
- Bring Your Friends Along:Earn rewards through our referral bonus program when you help grow the Mazergroup family!
At Mazergroup its more than a job its a place where your contributions are valued and your success is celebrated and you can grow your career!
WHAT DOES A SERVICE MANAGER DO
As part of the service team theService Manager is responsible for the effective management of all aspects of the Service Department which ensures customer satisfaction and maximum profitability.
- Schedule manage and maintain technicians to maximize efficiency while minimizing overhead
- Generate and promote service business through direct calls targeted advertising and Mazergroups preventative maintenance programs
- Work with customers and technicians to explain repairs and expenses resolve complaints and offer value-added and/or preventative maintenance services
- Create maintain trackand close service work orders for such things as new equipment assembly pre-delivery inspections customer repairs installations etc. on various manual and electronic systems
- Meet and exceed department budget and targets
- Co-Chair for Health and Safety Committee for the dealership and always promoting a highly safety-conscious environment
- And so much more!
WHAT WILL YOU BRING TO US
- 5 years in a leadership role would be an asset
- A journeyperson in AET or HDET would be an asset
- Advanced management/leadership skills to manage a highly technical staff shop and projects including effective employee scheduling
- Advanced knowledge of Workplace Health and Safety requirements
- Supervisory experience would be considered an asset
- Marketing experience would be viewed as an asset
- Customer service in a sales and service capacity/environment
- Mid-level technical knowledge
- Basic knowledge of financial statements and creation of annual budgets
- Strong Computer skills Microsoft Word Excel web browsing
- Ability to travel 2-3 times per year to Company and Vendor Training sessions
- A valid drivers license is required
We thank all applicants for their interest; however only candidates selected for the next steps will be contacted.
Posting will remain open until the position is filled.
Mazergroup is committed to supporting a diverse and inclusive you have a question about accessible employment at Mazergroup or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process we encourage you to contact us phone
Required Experience:
Manager
Employment Type
Full Time
