Senior Service Manager

Hong Kong - Hong Kong

Monthly Salary: Not Disclosed

Posted on: 05-09-2025

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

As a Service Manager you will be responsible for ensuring the seamless delivery of data centre services to clients maintaining high standards of operational excellence and driving continuous improvement in service performance. You will act as the primary point of contact for clients overseeing service level agreements (SLAs) managing vendor relationships and ensuring compliance with industry standards and JLLs best practices.

Key Responsibilities:

Service Delivery & Operational Excellence

Oversee the end-to-end delivery of data centre services ensuring adherence to SLAs KPIs and contractual obligations.
Monitor and report on service performance identifying areas for improvement and implementing corrective actions.
Ensure operational processes align with industry standards (e.g. Uptime Institute ISO 27001 ITIL) and JLLs policies.

Client & Stakeholder Management

Serve as the primary liaison between clients internal teams and third-party vendors to resolve issues and escalate critical matters.
Conduct regular client meetings to review performance address concerns and align on strategic objectives.
Foster strong relationships with stakeholders to enhance client satisfaction and retention.

Vendor & Contract Management

Manage relationships with suppliers contractors and technology partners to ensure service quality and cost efficiency.
Oversee contract compliance including scope deliverables and financial terms.

Risk & Compliance

Proactively identify and mitigate risks related to service delivery security and business continuity.
Ensure compliance with health safety and environmental regulations in data centre operations.

Continuous Improvement

Drive initiatives to optimize service delivery reduce costs and enhance operational efficiency.
Implement best practices and innovative solutions to meet evolving client and industry demands.

Desired or preferred experience and technical skills:

Bachelors degree in engineering IT Business Management or a related field.
Minimum of 5 years in data centre operations IT service management or facilities management. Proven track record in managing SLAs vendor relationships and client-facing roles.
Familiarity with data centre infrastructure (power cooling networking) and ITIL frameworks.
ITIL PMP CDCP or similar certifications are a plus.
Strong leadership problem-solving and communication skills.
Ability to work under pressure in a 24/7 operational environment.
Proficiency in data centre management tools and reporting software.

Location:

On-site Hong Kong SAR China

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Required Experience:

Manager

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...