Customer Advocacy Program Operations & Technology Manager
Customer Advocacy Program Operations & Technology Manager
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$ 83090 - 154310
1 Vacancy
Job Description
Customer Advocacy Operations & Technology Manager
We are seeking a driven and tech-savvyCustomer Advocacy Operations & Technology Managerto scale our Customer Advocacy Program by leveraging automation and this role you will build and manage the advocacy tech stack implement automation for content creation operationalize internal sharing mechanisms and develop robust reporting functionality to demonstrate the value of customer advocacy. You will partner closely with Product Marketing Sales and cross-functional teams to accelerate the rollout of our reference database and content repository reduce manual effort and enable data-driven decision-making. This role requires a unique blend of technical aptitude operational excellence and a deep understanding of marketing and sales enablement principles. You will be a key driver in maximizing the impact of our customer advocates by making it easier for internal teams to leverage their stories and insights.
About the role:
As a Customer Advocacy Operations & Technology Manager you will
Scale Customer Advocacy Functions:Design and implement automation solutions to streamline customer advocacy processes and increase program efficiency
Build & Manage Tech Stack:Own the end-to-end management of advocacy technology platforms ensuring optimal performance and integration
Content Creation Automation:Implement automated workflows for content creation curation and distribution processes
Internal Sharing Mechanisms:Operationalize systems and processes for seamless internal content and reference sharing
Reference Database Rollout:Lead the accelerated deployment of our reference database ensuring successful adoption across all relevant teams
Content Repository Management:Drive implementation and optimization of a centralized content repository
Reporting & Analytics:Build comprehensive reporting functionality to measure and demonstrate CAP ROI and program effectiveness
Process Optimization:Reduce time spent by Product Marketing Managers and sales teams searching for and managing reference assets
Technology Adoption:Drive organization-wide adoption of customer advocacy tools and platforms
Performance Measurement:Enable robust measurement and reporting capabilities to track CAP ROI and program success metrics
About you:
You are a fit for the Customer Advocacy Operations & Technology Manager if you have
5 years in operations program management or technology roles supporting marketing customer advocacy or sales enablement functions; experience in B2B SaaS or enterprise technology preferred.
Proven experience identifying launching and optimizing technology to streamline operations including experience leveraging AI to drive efficiency.
Experience with CRM tools (e.g. Salesforce) marketing automation platforms (e.g. Marketo) and dedicated customer advocacy or reference management platforms (e.g. ReferenceEdge UserEvidence Influitive etc.) is preferred.
Strong project management skills with a track record of leading cross-functional initiatives from concept to completion.
Strong analytical skills with a track record of establishing reporting frameworks building dashboards and measuring program ROI. Experience with BI tools (e.g. Tableau Power BI) is a plus.
Exceptional communication interpersonal and stakeholder management skills with the ability to influence cross-functional teams.
Self-starter who thrives in fast-paced environments and is passionate about leveraging technology to solve business challenges.
Bachelors degree in Marketing Business Administration Information Technology or a related field.
Preferred Qualifications
Experience in B2B technology or professional services industry
Background in customer marketing advocacy or reference programs
Technical skills in database management and integration platforms
Experience with content management systems and digital asset management
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Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on .
Required Experience:
Manager
Employment Type
Full-Time
