VIP Account Manager
VIP Account Manager
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Job Description
Founded in 2022 ARB Interactive is a thriving social gaming startup redefining player experiences across North America. With 100 talented team members globally and rapid expansion plans ahead were profitable growing fast and having fun doing it.
Position Overview
As a VIP Account Manager youll provide exceptional support to VIP players responding to their needs across all communication channels. Your role will involve resolving inquiries supporting promotions and ensuring a rewarding experience that builds long-term loyalty.
Key Responsibilities:
Manage a dedicated portfolio of VIP players building strong relationships.
Provide support via phone email and text resolving any player concerns.
Support and drive ongoing promotions and initiatives enhancing the overall player experience and improving retention.
Develop in-depth knowledge of products services and promotional offerings on the platform.
Collaborate with internal teams to align VIP strategies with the companys broader goals.
Schedule: 2:00 PM - 10:00 PM ET Wednesday - Sunday
Job Requirements:
Bachelors Degree in a relevant field.
Experience in the online Social Casino or iGaming industry is highly preferred.
Minimum of 2 years in VIP Account Management Business Development or a similar role.
Proven ability to conduct outreach campaigns that drive engagement and growth
Expert in player engagement retention and loyalty-building strategies.
Strong knowledge of social casino trends and player behavior.
Excellent verbal and written communication skills.
Strong organizational and project management skills with the ability to prioritize tasks and meet deadlines.
Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds experiences abilities and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Important Security Notice: Our recruitment team will only contact candidates through official channels using @ email addresses and via our recruiting platform Ashby. If you find a position on a third party careers page (LinkedIn Indeed etc.) the job posting will redirect you to our careers page ( to begin your application. We will never request payment banking information or personal identification details during the application process.
If youre ever uncertain about the legitimacy of communication claiming to be from our company please forward it to for verification before responding or clicking any links.
Required Experience:
Manager
Employment Type
Full-Time
