Service Representative Deposits
Service Representative Deposits
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Job Description
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
About Haventree Bank
Headquartered in Toronto Ontario Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the banks mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.
Position Summary:
Reporting to the Manager Deposit Operations the Service Representative Deposits plays a key role in supporting the Banks Guaranteed Investment Certificate (GIC) deposit activities. This position is responsible for the accurate and timely processing of deposit transactions reconciliation of funds and preparation of internal and external reports. The role requires strong attention to detail critical thinking and a commitment to service excellence. The ideal candidate demonstrates sound judgment analytical problem-solving and the ability to assess and resolve issues independently while collaborating effectively with internal teams and external partners.
Major Duties & Responsibilities:
- Process GIC deposit applications received from brokers ensuring compliance with anti-money laundering (AML) procedures and identifying any anomalies or inconsistencies.
- Reconcile GIC purchases with corresponding cash receipts investigating discrepancies and applying logical reasoning to resolve issues.
- Perform daily imports of GIC data into the deposit administration system ensuring accuracy and completeness.
- Process deposit maturities and interest payments applying a methodical approach to ensure timeliness and precision.
- Execute daily deposit service functions including early redemptions transfers re-registrations and confirmations while evaluating each transaction for potential risks or exceptions.
- Communicate with external deposit brokers to resolve inquiries and discrepancies using effective questioning and decision-making skills.
- Prepare and distribute reports on deposit and treasury positions for internal stakeholders and external parties interpreting data to support business decisions.
- Participate in special projects and respond to ad hoc requests applying critical thinking to assess priorities propose solutions and contribute to process improvements.
Qualifications & Experience:
Degrees Diplomas & Certifications:
- College diploma in Business Accounting or a related field.
Years and Range of Experience Required to Perform the Job:
- 12 years of relevant experience in deposit operations within the Financial Services industry.
- Proficiency in Microsoft Excel and general computer literacy Strong attention to detail analytical thinking and problem-solving skills.
- Ability to assess situations identify root causes and make informed decisions.
- Comfortable working independently and collaboratively in a fast-paced dynamic environment.
While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.
- As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
- Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting
Required Experience:
Unclear Seniority
Employment Type
Full-Time
