Customer Service Representative

Conroe, TX - USA

Monthly Salary: Not Disclosed

Posted on: 05-09-2025

Vacancies: 1 Vacancy

Job Summary

Allied Reliability is seeking a Customer Service Representative for Chemical Plant Operations.

Technical Responsibilities:

Work directly with customers to arrange their shipment needs
Track and trace shipments as required
Track and maintain inventory levels coordinate logistics for shipments and ensure products reach customers as scheduled
Facilitate transportation of products to customers including scheduling carriers and ensuring vendor compliance with company objectives
Processing customer orders and ensuring timely shipment to meet contract deadlines
Develop and maintain customer data files to prepare and ship orders correctly and expediently
Document and update customer records based on client interactions
Maintain relationships with carriers agents and internal / external customers providing exceptional customer service and attending to any client issues with the sales executive
Serve as a primary point of contact for customers communicating proactively about project status and handling customer service via various channels like phone email and chat
Troubleshoot and resolve customer complaints and problems with products or services
Understand department process flow constantly looking for areas of improved efficiency collaborating with the sales team
Collaborate with sales personnel to ensure accurate information regarding customer accounts and quotes
Collaborate with logistics and productions to ensure accurate information regarding product availability and production schedules
Prepare project activities and special reports as requested by management
Assist marketing personnel in resolving problem accounts regarding product availability credit and customer service
Inform management regarding any discrepancies in products
Conduct activities in adherence to the companys Safety and Quality Management Systems

KNOWLEDGE:

Knowledgeable in ERP systems
General knowledge about Distribution Shipping and Receiving

EXPERIENCE:

Minimum 2 years of customer service experience
Proficiency in word excel and ERP business management softwares such as SAP Oracle Netsuite Epicor Infor Biztrack Microsoft Dynamics 365
Preferred 2 years experience in international freight transport and logistics (preferred Forwarder) and automotive client operations
Experience in export and import operations management
Excellent customer service skills
Experience with international traffic/ commerce

#LI-TS1

Allied Reliability is seeking a Customer Service Representative for Chemical Plant Operations. Technical Responsibilities: Work directly with customers to arrange their shipment needs Track and trace shipments as required Track and maintain inventory levels coordinate logistics for shipments ...

Allied Reliability is seeking a Customer Service Representative for Chemical Plant Operations.

Technical Responsibilities:

Work directly with customers to arrange their shipment needs
Track and trace shipments as required
Track and maintain inventory levels coordinate logistics for shipments and ensure products reach customers as scheduled
Facilitate transportation of products to customers including scheduling carriers and ensuring vendor compliance with company objectives
Processing customer orders and ensuring timely shipment to meet contract deadlines
Develop and maintain customer data files to prepare and ship orders correctly and expediently
Document and update customer records based on client interactions
Maintain relationships with carriers agents and internal / external customers providing exceptional customer service and attending to any client issues with the sales executive
Serve as a primary point of contact for customers communicating proactively about project status and handling customer service via various channels like phone email and chat
Troubleshoot and resolve customer complaints and problems with products or services
Understand department process flow constantly looking for areas of improved efficiency collaborating with the sales team
Collaborate with sales personnel to ensure accurate information regarding customer accounts and quotes
Collaborate with logistics and productions to ensure accurate information regarding product availability and production schedules
Prepare project activities and special reports as requested by management
Assist marketing personnel in resolving problem accounts regarding product availability credit and customer service
Inform management regarding any discrepancies in products
Conduct activities in adherence to the companys Safety and Quality Management Systems

KNOWLEDGE:

Knowledgeable in ERP systems
General knowledge about Distribution Shipping and Receiving

EXPERIENCE:

Minimum 2 years of customer service experience
Proficiency in word excel and ERP business management softwares such as SAP Oracle Netsuite Epicor Infor Biztrack Microsoft Dynamics 365
Preferred 2 years experience in international freight transport and logistics (preferred Forwarder) and automotive client operations
Experience in export and import operations management
Excellent customer service skills
Experience with international traffic/ commerce