Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Technical Responsibilities:
- Work directly with customers to arrange their shipment needs
- Track and trace shipments as required
- Track and maintain inventory levels coordinate logistics for shipments and ensure products reach customers as scheduled
- Facilitate transportation of products to customers including scheduling carriers and ensuring vendor compliance with company objectives
- Processing customer orders and ensuring timely shipment to meet contract deadlines
- Develop and maintain customer data files to prepare and ship orders correctly and expediently
- Document and update customer records based on client interactions
- Maintain relationships with carriers agents and internal / external customers providing exceptional customer service and attending to any client issues with the sales executive
- Serve as a primary point of contact for customers communicating proactively about project status and handling customer service via various channels like phone email and chat
- Troubleshoot and resolve customer complaints and problems with products or services
- Understand department process flow constantly looking for areas of improved efficiency collaborating with the sales team
- Collaborate with sales personnel to ensure accurate information regarding customer accounts and quotes
- Collaborate with logistics and productions to ensure accurate information regarding product availability and production schedules
- Prepare project activities and special reports as requested by management
- Assist marketing personnel in resolving problem accounts regarding product availability credit and customer service
- Inform management regarding any discrepancies in products
- Conduct activities in adherence to the companys Safety and Quality Management Systems
- Knowledgeable in ERP systems
- General knowledge about Distribution Shipping and Receiving
EXPERIENCE:
- Minimum 2 years of customer service experience
- Proficiency in word excel and ERP business management softwares such as SAP Oracle Netsuite Epicor Infor Biztrack Microsoft Dynamics 365
- Preferred 2 years experience in international freight transport and logistics (preferred Forwarder) and automotive client operations
- Experience in export and import operations management
- Excellent customer service skills
- Experience with international traffic/ commerce
Employment Type
Full-time
