Technical Support
Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Technical Support (Onsite)
Location:
Detroit MI
Duration:
3 Months
Pay Rate:
$45/hr on C2C / 1099 all inclusive (OR) $40/hr on W2
Interview Process:
Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. Use of headphones is strongly discouraged. A screenshot photo of candidate will be required for any Teams interviews as well as a vendor present at beginning of interview to validate candidate.
Note:
Position location: This person will be working ONSITE in a full-time capacity in Detroit MI. Remote work is not an option. Candidates must be currently local to the Detroit area in order to be considered.
Job Description
We are looking for talented people who are passionate about transforming client and making a significant difference in the lives of public school students parents principals teachers and central office employees. Expertise and experience working in an urban public school district is a plus.
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Minimum of three (3) years of desktop/computer support experience
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A Certification preferred
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Prior experience with VoIP audiovisual equipment setup and operation preferred
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Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment including Windows MacOS and iOS systems
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Proficiency with Microsoft Office 365/Suite products such as Word Excel PowerPoint Outlook Teams and SharePoint
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Good communication skills - interpersonal written and verbal
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Ability to manage multiple priorities and meet deadlines in a challenging work environment
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Ability to communicate technical information to teachers students staff and community stakeholders in a clear and concise manner
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Knowledge of ITIL Foundations a plus
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Ability to perform physical tasks such as lifting and moving up to 50 pounds
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Must have reliable transportation for frequent travel between schools and central office
Essential Functions
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Provide comprehensive wraparound technical services for hardware and software supported by the Districts technology.
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Demonstrate professionalism courtesy and empathy through customer service while working with all stakeholders exemplifying and modeling the core values of the District.
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Identify diagnose troubleshoot and resolve technical issues for desktops laptops and tablets to increase reliability and access to equipment.
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Provide setup service and maintenance of audio/video technology; including but not limited to microphones digital projectors classroom audio interactive whiteboards video distribution equipment and other educational technology.
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Assist with new technology deployment and the asset inventory recovery and recycling process.
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Assist with multifunction device deployment and installation ensuring equipment is connected to the network and all users are able to access and print to appropriate multifunction devices.
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Provide hands-on demonstrations of District hardware and software solutions to support end-users.
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Collaborate with other teams to ensure coordination and timely completion of projects/tasks assist with special projects and resolve escalated incidents or service requests.
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Provide technical support for district events such as board meetings community workshops or expos including periodic weekend and evening events.
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Leverage the Districts IT service management (ITSM) platform to manage and prioritize service requests and projects document details of diagnoses recommendations and resolutions for work completed request appropriate escalation and communication
Top Skills & Years of Experience
Top Skills:
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Minimum of three (3) years of desktop/computer support experience
-
A Certification preferred
-
Prior experience with VoIP audiovisual equipment setup and operation preferred
-
Proven technical ability to troubleshoot and perform routine maintenance on computers and peripheral equipment including Windows MacOS and iOS systems
-
Proficiency with Microsoft Office 365/Suite products such as Word Excel PowerPoint Outlook Teams and SharePoint
-
Good communication skills - interpersonal written and verbal
-
Ability to manage multiple priorities and meet deadlines in a challenging work environment
-
Ability to communicate technical information to teachers students staff and community stakeholders in a clear and concise manner
-
Knowledge of ITIL Foundations a plus
-
Ability to perform physical tasks such as lifting and moving
up to 50 pounds
-
Must have reliable transportation for frequent travel between schools and central office
Recruiter Details:
Name:
Contact : Eight three two - Two one nine - Three two six three
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
