Senior Manager, AV Technical Support
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Teamwork makes the stream work.
Roku is changing how the world watches TV
Roku is the #1 TV streaming platform in the U.S. Canada and Mexico and weve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers.
From your first day at Roku youll make a valuable - and valued - contribution. Were a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.
About the Team
Rokus Enterprise Engineering team builds and operates the technology platforms that power how we work and scale. The AV & Events function delivers reliable modern conference room experiences and broadcast-quality internal events that connect leaders and employees worldwide.
About the Role
As the Senior Manager AV & Events Technology you will develop strategy lead a high-performing global team and oversee service delivery for in-room AV live streaming and executive-level productions. You will partner closely withProductivity ToolsIT/NetworkWorkplace Services/Facilitiesand Communications to standardize platforms elevate hybrid experiences and run the portfolio like a business.
What Youll Be Doing
- Set the multi-year AV & Events strategyand roadmap across conference rooms executive spaces studios and internal event production balancing reliability innovation accessibility and total cost of ownership
- Own service delivery and SLAsfor conference room uptime incident response live streaming/recording and large internal events (e.g. all hands town halls) with playbooks rehearsals on call and post mortems
- Lead and develop a global teamof AV engineers technicians and event producers; hire coach set goals and build career paths and succession plans
- Standardize room and control platforms(endpoints codecs DSP control stacks) and partner with IT/Network on QoS monitoring alerting and capacity planning
- Deliver executive-grade productionswith broadcast-quality audio video lighting graphics and redundancy; coordinate run of show with Communications and executive staff
- Run the portfolio like a business: own budgets and forecasts vendor strategy and SOWs asset lifecycle utilization and ROI; evaluate in-house vs. partner tradeoffs
- Establish operational excellence: SOPs commissioning/acceptance for new rooms maintenance schedules asset tracking change control and problem management
- Drive hybrid event innovation: interactive Q&A live captioning/translation VOD and engagement analytics; ensure accessibility standards and inclusive practices
- Partner on buildouts and renovationswith Workplace Services/Facilities and design partners; define AV specifications review design submittals and lead testing/commissioning to acceptance
- Report outcomes and insightsthrough dashboards and executive updates; use operational data to improve experience reliability and efficiency
Were Excited if You Have
- 10 years in AV/event production including5 years leading teamsin enterprise broadcast agency or higher ed environments; proven delivery of high-visibility executive events
- Deep technical fluencyin audio video lighting control systems room standards streaming workflows and hybrid platforms; able to direct troubleshooting and set standards
- Program leadershipacross portfolio planning budget ownership vendor management SOWs and cross-functional stakeholder alignment
- Operational rigorwith SLAs incident and problem management change control and a continuous improvement culture
- Executive presenceand crisp communication; calm under pressure with a customer experience mindset
- Bachelors degreein Computer Science Information Systems Engineering or related field (or equivalent experience)
- AVIXA CTS (CTSD a plus)and project/program credentials (e.g. PMP/ITIL)
#LI-SSC
Accommodations
Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process please direct your inquiries to .
Our Hybrid Work Approach
Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.
Benefits
Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical dental and vision) life accident disability commuter and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. Its important to note that not every benefit is available in all locations or for every role. For details specific to your location please consult with your recruiter.
The Roku Culture
Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the companys success rather than their own. We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and short at Roku youll be part of a company thats changing how the world watches TV.
We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers which itself is a two-part idea. We come up with the solution but the solution isnt real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002.
To learn more about Roku our global footprint and how weve grown visit providing your information you acknowledge that you want Roku to contact you about job roles that you have read Rokus Applicant Privacy Notice and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future you may unsubscribe here at any time.
Required Experience:
Senior Manager
Key Skills
- Feed
- Fund Management
- Apache Tomcat
- Database
- Linux
