APAC Cash Equities Middle Office - Associate

Welcome to JPMorgan Chase. Are you an analytical thinker passionate about problem solving loves interacting with different sets of people in your job Then You have found the right team.

As an Associate in our APAC Cash Equities Middle Office team you will be a part of a process group that comprises of business-aligned support teams for the sales activities in Asia across Single Stocks Program Trading and Electronic Client Solutions. The business covers global flows for Asian clients. Trade Support team manage the market risk activity supporting Agency as well as Principal trading while the Client Services team is responsible for supporting client activity from an operational perspective and maintaining stringent controls in daily sales activities. You will play a pivotal role in delivering exceptional customer service and operational support to our clients. Your role will involve addressing client inquiries processing transactions and troubleshooting issues all while identifying opportunities to refer services based on client needs. You will leverage your broad knowledge of banking principles and practices to make informed decisions that impact our team and departmental goals. Your developing ability in strategic planning conflict management and digital literacy will be key in driving our service delivery forward. This role is an opportunity to apply your skills in a dynamic environment contribute to team objectives and enhance client relationships.

Job responsibilities

• Act as the first point of contact for clients & Front office on all operational issues including allocation pre-match settlement and post settlement events.
• Perform reconciliations between front office middle office and back office systems to ensure data capture accuracy and completeness.
• Ensure all transactions are correctly captured in booking systems risk management and downstream systems and escalate issues for any urgent matters or assistance
• Work closely with client Settlements and other third party institutions to settle client trades.
• Produce time sensitive reports with actionable data to Front Office Middle Office or Back Office for break resolutions and detailed business control metrics to management on a daily basis
• Liaise with client onboarding and reference data team to setup accounts internally
• Liaise with trade support team to identify and fix exceptions.
• Ensure the Sales and Trading are in compliance with rules and regulations in various local jurisdictions.
• Participate continuously in projects involving new product rollout new system implementation process improvements & perform root cause analyses on new issues or
  control gaps
• Take ownership of work problems clarify issues / objections and ensure data integrity accuracy and completeness
  

Required qualifications capabilities and skills

• Minimum 5 years of working experience in Middle office role in Client Service / Trade Support / Cash Equity / Derivatives Trade Support
• Excellent communication skills; fluency in English required. Individual should have been in a role that required daily and extensive communication directly with FO Sales & Marketing groups
• Knowledge of Equities Bonds and Equity Swap products and relevant process flows is necessary
• Understand the key elements of other infrastructure groups (i.e. Finance Market risk Credit risk Operational risk Legal Collateral etc.) and recognize the impact of the actions of the Trade support team on these areas
• Must be a self-starter with the motivation demonstration of initiative and ownership mentality to think outside of the box as necessary
• Strong leadership skills with the ability to take ownership and responsibility
• Great team player able to work in a pressurized and changing environment
• Ability to drive and manage global initiatives and projects driven by the business industry or operations
• Strong analytical and problem-solving skills including the ability to understand the external clients perspective when applying solutions
• Strong organizational and prioritization skills
• Strong technical skills especially in Excel

Preferred qualifications capabilities and skills

• Familiarity with modern skills of the future tools such as Alteryx Tableau PowerBi
• Technical skills such as VBA is a plus
• In-depth experience with equity products and global markets including rules and regulations familiarity preferred
• Derivatives Regulatory knowledge is a plus i.e. Dodd Frank EMIR