Duty Manager
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Job Location:
Amsterdam - Netherlands
Monthly Salary:
EUR 2100 - 2700
Posted on:
04-09-2025
Vacancies:
1 Vacancy
Job Summary
Job description
WOULD YOU LIKE TO BE PART OF A FAST - GROWING ORGANISATION
JOIN US AS DUTY MANAGER AT HOLIDAY INN EXPRESS.
ABOUT HOLIDAY INN EXPRESS
At Holiday Inn Express hotels we keep it simple and smart. As IHGs biggest hotel brand were the first choice for the increasing number of travelers who need a simple engaging place to rest recharge and get a little work done. We offer everything guests need and provide more where it matters most.
We believe travel should be without hassle and complication. But we also believe travel should have more to offer such as faster check-in and everything needed for a great stay within arms reach.
THE POSITION
Were searching for an enthusiastic independent Duty Manager who enjoys working in a fast-paced workplace and an international team.
As a Duty Manager you will be responsible for ensuring the smooth operation of the hotel during your shift. You will oversee the work of the front desk and food and beverage teams and ensure that guests have an enjoyable and comfortable stay. The ideal candidate will have excellent communication and problem-solving skills and be able to work well under pressure. If you are passionate about hospitality and enjoy working in a fast-paced environment we would love to hear from you.
At Holiday Inn Express Amsterdam North Riverside we have 438 rooms and 2 meeting rooms on the 1st floor. Our restaurant Express Café & Bar Noord is located on the ground floor of the hotel and has 45 covers. We serve breakfast lunch and dinner for our regular guests as well as for our groups. To enhance guest experience we work closely together with local suppliers from Amsterdam Noord.
Job requirements
YOUR KEY RESPONSIBILITIES
As Duty Manager you will be:
Performing walk-through inspections of the hotel and filling in duty reports for every shift.
Assuring that the hotels appearance is up to IHGs brand standards.
Monitoring meeting rooms for proper setup to assure guest satisfaction.
Following up with guests to ensure satisfaction.
Ensuring that the rooms inventory is in balance and checking VIP rooms.
Maintaining contact with other departments to relate different issues of concern.
Reviewing all arrivals and departures noting any special requests or challenges.
Making sure all shifts are covered as scheduled arranging cover as necessary.
Following established hotel policies and being knowledgeable of all fire and emergency procedures.
Handling guest situations as they arise in a calm and professional manner.
Ensuring the safety and security of all guests and colleagues.
Performing basic maintenance duties during the absence of the maintenance department.
Assisting in cross-department operationsif needed.
Participating in statutory trainings as required by company policy and procedures.
Taking on any other relevant tasks as assigned by the Operations Manager or Front Office Manager in an efficient and accurate manner.
WHAT YOULL BRING
MBO/HBO or equivalent level of education;
At least 1 years of experience within a similar role; experience in Holiday Inn Express hotels is an advantage;
Excellent knowledge of English language in speaking and in writing Dutch language is a plus;
Excellent organizational skills.
Experience in guiding and developing teams.
WHY THIS ROLE AT ODYSSEY
Youve the opportunity to work in a dynamic international and multicultural work environment.
We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.
Weve got your travel expenses covered.
Your pension is taken care of.
Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.
You can accrue up to 25 well-deserved vacation days.
Youve access to diverse resources through Empowr for personal well-being support.
We engage regularly in team-building activities.
We take your personal development seriously. You have the option to grow within our diverse hotel brands and our headquarters. Youll be regularly informed of vacancies and are free to apply internally!
ABOUT ODYSSEY
We are The Odyssey Hotel Group Europes most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott IHG and Accor to develop exceptional properties across various brands from Holiday Express to Marriotts Autograph collection. Powered by over 700 people and supported by Activum SG as our major shareholder our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.
ODYSSEY CULTURE
Youll be joining a fast-moving ambitious and successful team thats shaking up the industry we love. If you thrive on responsibility share a passion for great service and are a natural collaborator well be a good fit. We pride ourselves with a collaborative mindset.
INTERESTED
Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.
We look forward to receiving your application!
- Amsterdam Noord-Holland Netherlands
All done!
Your application has been successfully submitted!
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
We design, build and operate hotel brands guests know and trust. What’s unique to all, is our attention to detail and delivering something truly special. From an essential, value-led stop-over to a luxury weekend, our passion to make hospitality better is creating a performance we can ... View more
