Collections And Billing Specialist
Collections And Billing Specialist
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Job Description
DEPT OF ENVIRONMENTAL QUALITY
We are looking for results-oriented driven individuals with a thirst for problem solving.
At Arizona Department of Environmental Quality (ADEQ) our mission is to protect and enhance public health and the environment in Arizona. Through consistent science-based environmental regulation; and clear equitable engagement and communication; with integrity respect and the highest standards of effectiveness and efficiency. Because Arizonans treasure the unique environment of our state and its essential role in sustaining well-being and economic vitality today and for future generations.
We are currently looking for employees who are committed to our Agency passionate to excel in their career and engaged in our mission. Only this caliber of employee will be successful in driving our Agency towards accomplishing our mission
COLLECTIONS AND BILLING SPECIALIST
Address: 1110 W. Washington Street Phoenix AZ 85007
Mission Partner Division
Salary: $51K
Grade: 19
In Office Position
Closing Date: Open until filled
As the Collections and Billing Specialist (Administrative Service Officer) you will play a crucial role in ensuring accurate and timely collections. You will be responsible for outreach to customers with outstanding balances and will be an integral contributor to quality assurance activities. This position will also assist the department with updating customer contact info and billing activities. You will be part of a highly collaborative revenue team that is always striving to improve processes and find the most effective yet customer-centric path. We highly value the input of our team members and believe that diverse perspectives lead to better outcomes. Your opinions and ideas will be actively sought listened to and considered in our decision-making processes. You will also be a supporting part of our important and vital environmental mission. We are looking for a team player with a solid work ethic and a strong desire to succeed.
This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Communicating with the regulated community to ensure timely payments of accounts including follow-up as well as incoming calls and emails.
Research and update contact info for returned mail and invalid email addresses. Use both external and internal sources to find the most up to date information.
Act as secondary backup for billing functions.
Collaborate with the revenue team and other departments on billing and collections issues.
Assist with weekly mail log and check deposits as needed.
Enter data accurately into various systems and save backup documentation for tracking. Monitor for errors or discrepancies and escalate them for review.
Account reconciliations and managing aging reports and metrics.
Answering questions from the regulated community or routing them to the appropriate area.
Creating on demand reports for management.
Assist in referring delinquent accounts to the Attorney Generals Office.
Participate in process reviews and problem solving for driving continuous improvement.
Assist the team as needed with other billing revenue or collections related tasks as needed.
Follow established standard work and adhere to government accounting guidelines and regulations.
Knowledge of collections; methods and techniques of automated financial systems data entry accounting principles and practices; the analysis and reporting of financial data
Comprehensive knowledge of or the ability to learn government accounting
Ability to enter data accurately and quickly
Advanced Microsoft Excel skills creating pivot tables reports merging data to analyze v-lookup account reconciliation skills
Excellent customer service and telephone skills
Organized with consistent attention to detail
Ability to problem solve
Strong communications skills for interaction with Agency personnel and documentation of collection results
Ability to multitask and meet timelines; dependable and focused with strong work ethic
High school diploma or equivalency diploma required Bachelor degree preferred
3 years experience in full-cycle Accounts Receivable and Business to Business Collections
If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Among the many benefits of a career with the State of Arizona there are:
10 paid holidays per year
Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
A top-ranked retirement program with lifetime pension benefits
A robust and affordable insurance plan to include medical dental life short-term and long-term disability
An incentivized commuter club and public transportation subsidy program
We promote the importance of work/life balance by offering workplace flexibility
We offer a variety of learning and career development opportunities
By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
ASRS Lifetime Benefits
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting
Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
