Digital Consumer Experience Advocate

At GE Appliances a Haier company we come together to make good things for the fastest-growing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

As a Digital Consumer Experience Advocate youll be the front-line voice of GE Appliances representing our family of brands across digital this role youll connect with both current and potential customers through multiple online touchpoints delivering best-in-class service while fostering brand loyalty and uncovering opportunities to drive sales.

Youll interact with consumers through the Ask a Question and Ratings & Reviews features on our owned websites as well as other internal and native platforms providing pre-purchase guidance post-purchase support and trusted product expertise.

Position

Digital Consumer Experience Advocate

Location

USA Louisville KY

How Youll Create Possibilities

Key Responsibilities:

Customer Engagement & Support (90%)

• Professionally respond to consumer inquiries related to product selection installation requirements troubleshooting product care and complaint resolution.

• Engage with consumers across digital channels including GE Appliances Ask a Question Ratings & Reviews and other internal platforms.

• Leverage internal resources such as the Knowledge Base eDoc Salesforce Service Cloud and SMC to research and resolve inquiries effectively.

• Maintain accuracy professionalism and adherence to company protocols and service standards in all written communication.

Sales Support & Growth (10%)

• Identify and recognize potential sales opportunities during customer interactions.

• Follow established referral protocols to connect prospects with private store access or route them to appropriate sales teams to support revenue growth.

What Youll Bring to Our Team

Minimum Requirements

• Associates degree or a minimum of 6 months equivalent work experience.

• Strong written communication skills including grammar spelling and professional tone.

• Computer proficiency with the ability to quickly learn and adapt to new systems.

• Experience in customer service ideally within written or digital channels (chat email online Q&A).

• Team-oriented mindset with a positive solutions-driven attitude.

• Strong typing and data entry skills.

Preferred Qualifications

• Bilingual proficiency in written English & Spanish.

• Previous experience in GE Appliances call centers or comparable customer support roles.

Working Conditions

• Standard office environment with regular computer use.

• Flexibility to work evenings and/or weekends as business needs require.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an e-mail