FQA Team Manager, JP Last Mile Delivery Experience
FQA Team Manager, JP Last Mile Delivery Experience
Posted on :
04-09-2025
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1 Vacancy
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Job Description
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Amazon
youre interested in leading a team which helps improve the address quality for Amazon to support flawless package deliveries for Customers the FQA (Field Quality Assurance) division of AMZL (Amazon Logistics) might be perfect for you!
The FQA division focuses on the last mile until products reach customers working to improve delivery quality. Would you like to join us in optimizing Amazons delivery system
AMZLs Mission
AMZLs mission is to provide customers with the worlds best last mile experience. We aim to exceed customer expectations by delivering orders as quickly accurately and efficiently as possible regardless of size. To achieve this we utilize cutting-edge systems technologies and tools to provide innovative delivery options.
FQAs Mission
The FQA division is essential for realizing the best customer experience. Our main responsibilities are:
Establishing standard procedures for drivers to locate delivery points
Updating address data
Creating and managing delivery hints The FQA division continuously strives for innovation to provide the highest quality service to both current and future customers. Our efforts form the foundation for building long-term trust relationships with customers.
Open Position: FQA (Field Quality Assurance) Team Manager
Job Overview
The FQA divisions mission is to provide the best delivery experience for both customers and drivers across Japan. Our department divides Japan into multiple regions with teams of about 10 people responsible for each region. The Team Manager position were currently recruiting for is a crucial role overseeing one of these teams. This position offers an opportunity to directly contribute to improving regional delivery quality and maximizing customer satisfaction.
Required Qualities
Ability to lead a team
Effective communication skills
Stakeholder Management
Guidance and Coaching to team members
Talent Development mindset
Main Responsibilities
Task Management of Team
Implementing initiatives to improve delivery quality
Conducting quality support projects
Improving the quality and productivity of the FQA team
Maintaining a healthy and positive environment within Team
Supporting individual career growth of Team members by supporting promotions improvement plans performance evaluations handling escalations and critical communications.
Work Conditions
Department: AMZL (Amazon Logistics) FQA (Field Quality Assurance) Team
Position: People Manager
Location: Within Tokyo
This position seeks individuals who can contribute to improving Amazons delivery quality by leveraging team leadership and project management skills.
Required Qualifications
At least 2 years of People Management experience managing the performance & behavior of Team
Bachelors degree (or equivalent) or at least 2 years of experience as a full-time employee (blue badge) at Amazon
Preferred Qualifications At least 1 year of experience in any of the following:
Utilizing performance evaluation indicators
Implementing process improvements
Applying lean methodologies
Our corporate culture that respects diversity supports Amazonians (Amazon employees) in providing the best service to our customers. We practice equal employment opportunities and do not discriminate based on race nationality gender gender identity sexual orientation veteran status disability age or any other legally protected characteristics. If you have a disability and require accommodation or adjustment during the application or hiring process (including support for interviews or onboarding procedures) please visit the following website: your country or region is not listed on the above site please contact the recruiter directly.
Key job responsibilities
The FQA team mangers roles first responsibility is support manage and develop each FQA member directly by managing each FQAs productivity and quality and develop them in terms of skills enabling them to improve efficiency quality.
Additionally the role acts as subject matter expert for FQA team supporting the FQAs in addressing their regular day to day queries while working in issues/request through sims and build reports for activities of the FQA program with the help of on road data and the actions taken by FQA. The team manager also support with analysis and insight into FQAs/LMDXs current initiatives to improve the quality and efficiency of FQA program and on-road quality.
In terms of Metrics FQA Team Manager owns FQA Scorecard for Productivity and Quality and shall work to improve on RDR (Repeat Defect Rate) Scan Compliance Contact Compliance Unattended Defect rate etc to improve on-road metrics that have impact on First Attempt Delivery Success (FADS).
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- 1 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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