Staff Technical Program Manager (Reliability and Quality) - Remote
Staff Technical Program Manager (Reliability and Quality) - Remote
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for an experienced technical Staff-level Technical Program Manager (TPM) to lead our Quality and Reliability efforts across critical systems and services. This is a high-impact individual contributor role for someone who has done this before who can build structure where needed navigate ambiguity and drive outcomes across multiple teams and domains.
Youll be responsible for leading cross-functional programs to improve system reliability scalability and operational quality from improving incident response and production readiness to redefining the ways we test and deploy software. This is not a generalist role: were looking for a TPM with deep technical fluency and a track record of shaping system-level quality and delivery culture at scale.
What Youll Do
- Own the Quality & Reliability Program: Define and drive the vision for qualityacross proactive practices (testing deployment observability) reactive processes (incident response external communications) and cultural expectations (quality ownership readiness).
- Lead Cross-Functional Programs: Drive reliability and quality initiatives across Engineering Product Operations and Customer Success.
- Production Readiness: Own the Production Readiness Review (PRR) process; ensure all releases meet reliability standards before they go live.
- Define and Drive SLOs: Establish and track Service Level Objectives (SLOs). Build visibility into reliability metrics and lead efforts to meet or exceed targets.
- Improve Incident Management: Streamline incident response and postmortems. Drive structural improvements in tooling communication and ownership.
- Scale Tooling & Automation: Collaborate across teams to enhance observability alerting testing automation and response tooling.
- Mitigate System Risk: Identify risk vectors early build mitigation plans and drive resolution with urgency.
- Drive Alignment: Influence across Eng Product Ops and GTM teams to prioritize reliability and integrate quality into every initiative.
- Track Progress: Use tools like Atlas Jira and internal dashboards to maintain clarity on goals risks and outcomes.
- Embed Continuous Learning: Build programs that ensure we learn from every incident test edge cases and continuously harden our systems.
Qualifications :
- 8 years of program management experience with at least 3 years in technical reliability or quality-focused domains.
- Strong understanding of system architecture distributed systems and reliability engineering principles.
- Familiarity with SDLC models CI/CD pipelines deployment automation observability and incident management tooling.
- Demonstrated success defining and improving SLOs SLIs and production readiness processes.
- Proven ability to lead large-scale cross-functional programs across Engineering Product Operations and Customer Success.
- Skilled at translating complex technical goals into clear actionable and measurable outcomes.
- Experienced in using Atlassian tools (e.g. Jira Atlas) for program tracking reporting and executive communication.
- Adept at navigating ambiguity building alignment and driving decision-making without formal authority.
- Comfortable balancing technical depth with business priorities to influence outcomes.
- Bachelors degree in Computer Science Engineering or related technical field or equivalent practical experience.
- Bonus: Experience in regulated or high-availability industries such as fintech healthcare or infrastructure.
Additional Information :
Benefits
- Base salary per year (paid semi-monthly)
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400) keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave jury duty bereavement
- 401k plan
- Flexible Time Off (our team members typically take off 3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 2x / year in-person team meet-ups
Salary Range: $190000 - 220000
PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.
Were in this together to do the right thing. We deliver real results we are proud of while remaining respectful transparent and flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
Candidate information will be treated in accordance with our job applicant privacy notice found at: for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Lean Manufacturing
- Six Sigma
- Food Industry
- Root cause Analysis
- SAP
- CMMS
- Conflict Management
- Maintenance Management
- Maintenance
- Supplier Management
- Team Management
- Programmable Logic Controllers
