Client Services Manager - Remote
Client Services Manager - Remote
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Client Services Manager will serve as the technical subject matter expert for PayNearMes solutions supporting Sales Account Management and Merchant Support in the onboarding of merchants. This role involves leading technical integrations configuring solutions and providing ongoing technical support to ensure merchant success.
Essential Responsibilities:
- Serve as the technical lead for onboarding new merchants providing integration and configuration assistance during implementation and solution design.
- Conduct data integration platform configuration and business process mapping tailoring the PayNearMe platform to the specific needs of each merchant.
- Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities.
- Provide technical support to existing merchants as they adopt new products or expand their current implementations.
- Develop code and build reusable tasks to streamline engineering work related to support and implementation.
- Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding.
Qualifications :
- 3-5 years of hands-on experience implementing or supporting API-based solutions including integration troubleshooting and support.
- Experience with web-based and mobile integrations; familiarity with HTML XML JSON and Javascript for issue diagnosis.
- Proven ability to map and transform client data into complex platforms or systems.
- Bachelors degree in Computer Science Engineering or a related technical field (or equivalent experience).
- Excellent communication skills to explain technical issues to both technical and non-technical audiences.
- Strong problem-solving mindset resilience in debugging complex issues and ability to manage multiple client implementations simultaneously.
Nice-to-haves:
- Background in payments fintech or related industries.
- Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role.
Additional Information :
Benefits
- Base salary per year (paid semi-monthly)
- Fast- paced and professional work culture
- Stock options with standard startup vesting - 1 year cliff; 4 years total
- $50 monthly communication expense stipend to go towards your phone/internet bill
- $250 stipend to enhance your WFH setup
- Reimbursement for peripheral equipment: monitor (up to $400) keyboard and mouse (up to $200)
- Premium medical benefits including vision and dental (100% coverage for employees)
- Company-sponsored life and disability insurance
- Paid parental bonding leave
- Paid sick leave jury duty bereavement
- 401k plan
- Flexible Time Off (our team members typically take off 3-4 weeks per year)
- Volunteer Time Off
- 13 scheduled holidays
- 4-6x / year in-person team meet-ups
Salary Range: $105000-$130000
PayNearMe strives to create a workplace where all employees thrive. We welcome candidates from all backgrounds experiences and perspectives. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders. If you meet the majority of the qualifications and bring enthusiasm for the role we encourage you to apply.
Were in this together to do the right thing. We deliver real results we are proud of while remaining respectful transparent and flexible.
PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.
Candidate information will be treated in accordance with our job applicant privacy notice found at: for Disabled Applicants
Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
