Associate Support Engineer
Associate Support Engineer
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Job Description
Were on the lookout for individuals who are passionate about fashion think outside the box and have an eye for innovation.
Unleash your potential with us and join us as we create joy and excitement in our global community to empower people to express themselves freely through fashion.
Job Responsibilities:
- Act as the first point of contact for IT Systems/Software/Support and administer IT service requests
- Provide day-to-day IT support to employees across the company (including Singapore regional offices and retail stores in the Asia Pacific) via phone email remote and face-to-face
- Provide technical support to End-User-Computing server network and/or cloud infrastructure as well as perform regular upgrades to ensure systems are updated
- Troubleshoot system failures or bugs and provide solutions to restore functionality
- Manage the installation and maintenance of hardware & software including computers laptops printers mobile devices projectors interactive screens etc
- Deployment of Operating systems software applications and patches on End-User Computing
- Diagnose and resolve IT software/hardware issues and contact the appropriate service vendors when necessary
- Recommend solutions and ensure that IT issues have been corrected and maintain records of work performed
- Suggest improvements for procedures and controls to enhance performance and satisfaction
- Assist with any ad-hoc tasks as required by the IT team / Management
Requirements:
- Minimum Diploma in Computer Science Information Technology or a similar field
- Good troubleshooting skills and knowledge of Windows Operating systems Mac OS and office 365 applications
- Able to communicate effectively in both oral and written aspects
- Able to apply critical thinking skills to resolve complex issues / technical challenges on the job
- Able to work independently and in a team
- Fresh graduates are welcome to apply
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Required Experience:
IC
Employment Type
Full-Time
