Group Manager, Post Judgment
Group Manager, Post Judgment
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Job Description
The Group Manager Operations oversees the day-to-day operations and management of the Specialist teams. This position is responsible for managing escalations and inquiries including supervision of employees process and procedure development and execution. The Group Manager Operations also interacts with internal and external customers (including L.O. Firms and I.L. partners) as well as multiple cross-functional organizations. This position requires a balanced mix of people process and project management with a solid understanding of the Legal Collections Channel.
RESPONSIBILITIES
Management of direct reports (reporting to the role).30%
Ensure quality and accuracy of all work product; create set and communicate performance plans to drive results where applicable.20%
Develop program / process strategies and execute against such strategies.15%
Analyze business drivers at both the partner and program level to manage and improve performance including the project management of both individual and team initiatives. 15%
Develop and maintain relationship with key partners both internally and externally. 10%
Respond to escalated consumer issues and identify potential compliance issues. 5%
Conduct on-going training for new hires on an as needed basis. 5%
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 1-3 years experience in a People Management role
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Proficient in MS Office
- Program or relationship management skills as well as strong people management skills
PREFERRED QUALIFICATIONS
EDUCATION: Bachelors FIELD OF STUDY: Business related field
EXPERIENCE: 1-2 years experience in Financial Services
KNOWLEDGE SKILLS ABILITIES AND OTHER ATTRIBUTES:
- Advanced proficiency in MS Office particularly MS Excel
- Superior verbal and written communication skills
- Detailed-oriented with demonstrated ability to manage/motivate people
#LI-DP1
If you are wondering why you should work for us here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs including our very own MCM Academy as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health plus fitness membership reimbursements weight watchers our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations up to US$ 2500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us were proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave new parent flex time and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays as well as generous paid-time-off.
Our compensation and benefits programs were created with an Employee-First Approach focused on supporting developing and recognizing YOU. We offer a wide array of wellness and mental health initiatives support volunteerism and environmental efforts encourage employee education through leadership training skill-building and tuition reimbursements and always strive to provide promotion opportunities from within.
About Us
Encore Capital Group and all of its subsidiaries are proudto be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status disability status or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment please contact .
Required Experience:
Manager
Employment Type
Full-Time
