Mandarin/Japanese/Korean IT Desk Support L1
Mandarin/Japanese/Korean IT Desk Support L1
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$ 1200 - 2200
1 Vacancy
Job Description
Job Description
Job Title:Mandarin/ Korean/ Japanese L1 Service Desk Support
Role: Independent Contractor
Candidates should be in Philippines
Exp: 3-4yrs
Work From Office Location:1634 Taguig Metro Manila
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
(Independent Contractor role)
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Company Overview
EIL Global is a dynamic IT service provider headquartered in Adelaide Australia with a strong presence across Asia Pacific and EMEA. We specialize in delivering cutting-edge IT solutions in desktops servers networks and data center technologies. Our expertise spans the entire spectrum of IT infrastructure with a focus on digital transformation through professional and managed services AIOPS AI-based workforce automation and blockchain solutions.
Job Description
Mandarin/ Korean/ Japanese L1 Service Desk Support
Role: Independent Contractor
Candidates should be in Philippines
Exp: 3-4yrs
Work From Office Location:1634 Taguig Metro Manila
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
Three to four (3-4) years experience providing IT Infrastructure field support which includes troubleshooting hardware software operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
Basic understanding ofPC hardware set-up and configuration.
Skilled in desk side support and PC break/fix including basic administration of Windows O/S and MAC OS.
Basic knowledge ofActive Directory Messaging User Profile Administration including Remote Troubleshooting Installation and Uninstallation of applicationsetc. is a must.
Should have worked as aTechnical Support Executive / System or Network Administrator& acquired hands-on experience in the above areas in large & complex setups.
Knowledge ofMicrosoft based operating systemswith emphasis onWindows X(i.e. Win10 Win7)
Experience with using andtroubleshooting Outlook within a network environment(permissions calendar sharing delegation Windows laptop & Mac books Desktop MFD Mobile & Tablets)
Experience with using andtroubleshooting Microsoft Office with emphasis on MS Word MS Excel and MS PowerPoint.
Good written and oral communications skills with clients and management as well as people skills.
Ability to work with deadlines and complete tasks on-time.
MCP and ITIL certification would be desirable but not mandatory
Knowledge and experience of ticketing tools(ServiceNow/ Remedy etc.)
Non-Technical
Good Customer management skill
Good in oral and written communication
Able to interact and work with customer at different levels.
Self- Driven and result oriented.
Really passionate about the work
Local language knowledge is preferred
Fluent in Mandarin/ Korean/ Japanese ( Language Skills )
Studied/Worked in South Korea is plus.
Be good at Read & Write in English.
Required Experience:
Manager
Employment Type
Contract
