Customer Service Executive

SummitNext Technologies Sdn Bhd

Job Location:

Sungai Petani - Malaysia

Monthly Salary: Not Disclosed

Posted on: 04-09-2025

Vacancies: 1 Vacancy

Job Summary

We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence.

As we continue our rapid expansion we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin) providing outstanding support to our renowned clients in the Customer Service & Support sector with outstanding service and professionalism.

Position

Customer Service Executive (Mandarin/Cantonese Speaker Written & Verbal On-site)

Key Responsibilities

Handle customer inquiries via phone email and live chat in Mandarin and English.
Provide accurate and timely information regarding products services and policies.
Resolve customer issues efficiently with a focus on satisfaction and retention.
Coordinate with internal teams to ensure customer needs are met.
Maintain accurate records of interactions in the CRM system.
Support translation of communication materials (Mandarin/Cantonese English).
Meet performance targets and adhere to service quality standards.

Job Requirements

Proficiency in Mandarin and Cantonese with good command of English.
Minimum SPM/Diploma or equivalent qualification.
Minimum 1 year of relevant customer service or call center experience preferred.
Excellent interpersonal and communication skills.
Strong problem-solving abilities and a customer-first mindset.
Able to work in a fast-paced team-oriented environment.
Willing to work on-site in Sungai Petani Kedah.
Able to commit to rotational shifts including weekends and public holidays.

Job Type

Full-time

Shift Type

Rotational shift 5 days a week

Salary

Basic: RM3500
KPI : RM250

Benefits

EPF & SOCSO
Birthday Leave
Maternity Leave
Annual Leave
Career advancement opportunities
Professional development programs

Expected Start Date

Immediately

Find Out More About Us

Glassdoor:

We SummitNext Technologies Sdn. Bhd. are a BPO and Technology Solutions provider where innovation meets excellence. As we continue our rapid expansion we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin) providing outstanding support t...