Staff Product Designer, Go-to-Market AI
Staff Product Designer, Go-to-Market AI
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Job Description
POS-29684
Location: Ireland or UK -Remote Flex or Office
Join HubSpots Design Team
The Flywheel Product Line is an org focused on helping HubSpot grow faster by using AI to dramatically improve how we serve customers and how our GTM teams work. Were doing this across three core areas:
- First were building an AI concierge that supports customers throughout their lifecycle - solving support issues identifying their goals unlocking underused features and helping them get more value from HubSpot. This AI agent qualifies their needs guides them toward more advanced capabilities answers support queries and recommends upgrades - all autonomously and across multiple formats: chat voice real-time AI-generated video and more. Its a huge design challenge cutting across use cases modalities and interfaces and its something very few companies have even come close to doing well.
- Second were extending our core product with AI-first tools that radically improve how HubSpots go-to-market teams (support sales customer success) work. That means eliminating repetitive admin work giving managers superpowers to coach and scale and helping reps focus on the right leads and the right moments. This is where small UX decisions turn into massive business impact - improving efficiency here directly influences revenue at a multi-billion dollar scale.
- Third were building dedicated experiences for HubSpots global partner ecosystem - agencies and consultancies who sell and implement HubSpot on our behalf. These partners drive over $1B in revenue annually. Were both creating agentic AI experiences for partner-specific needs and enabling these businesses with unique tools in HubSpot that help them grow faster and operate more efficiently. Their workflows are unique and their impact on HubSpots growth is massive making this a critical area of focus for Flywheel.
As a Staff Product Designer you wont be embedded in a single team or feature area. Instead youll operate at the product line level shaping the future across multiple domains. Youll work 3-12 months ahead of delivery exploring opportunities prototyping bold ideas and building narratives that influence leaders across R&D and GTM.
This role is about vision strategy and influence at scale - working at the very edge of whats possible in applied AI defining whats next for a $30B company.
Why Flywheel
Come join us for a career-defining opportunity to:
- Shape the future of applied AI: Work on problems very few companies have even attempted - like building autonomous multi-modal multi-usecase AI concierges AI-first GTM tools and new agentic experiences for our global partner ecosystem.
- Operate at massive scale: Even small improvements in this space drive hundreds of millions in revenue impact. The work youll do here will directly influence hundreds of thousands of HubSpot customers.
- Career-defining scope: Youll operate at the tip of the spear for innovation crafting ideas prototypes and narratives that will influence the C-suite and set direction for HubSpots future.
- Experiment & explore: Think of this role like an applied design innovation lab - rapid unorthodox and experimental. Youll be encouraged to prototype test and push bold ideas not follow a rigid process.
- Work on platform-scale initiatives: Tackle ambiguous high-impact problems that span the entire HubSpot platform requiring a broad perspective and a focus on unified outcomes.
- Leverage data & AI: Harness smart data advanced automation generative AI and LLMs to create personal intelligent and connected customer experiences.
What Youll Do
- Define the future: Explore visualize and prototype bold concepts that shape where HubSpots GTM should go 312 months out.
- Understand complex systems: Research problems map incentives and identify opportunities across customer GTM and partner ecosystems.
- Prototype to influence: Create high-fidelity prototypes (in Cursor Lovable V0 Figma etc) and concept visuals to make abstract ideas tangible and compelling.
- Shape the narrative: Craft stories and presentations that inspire alignment and buy-in from product GTM and executive leaders.
- Raise the bar: Uplevel craft quality across the org by modeling strong design work offering feedback and sharing thinking through crits office hours or mentoring.
What Youll Bring To HubSpot
Were not looking for a single mold of designer. You might be:
- A designer with deep AI fluency - able to design adoptable AI-first products and push the boundaries of whats possible.
- A craft-driven designer with exceptional interaction and visual design skills who can turn complex ideas into beautiful adoptable experiences.
- A systems thinker and influencer who excels at managing complexity aligning stakeholders and selling bold futures to diverse opinionated audiences.
To succeed youll need:
- A growth mindset - curious experimental and not tied to a single way of working.
- Strong skills in concept visualization and prototyping (from decks to vibecoded prototypes).
- Experience driving 01 or highly ambiguous product work.
- Comfort operating in spaces with multiple stakeholders incentives and nonlinear problems.
- Excellent communication skills with the ability to tell compelling stories that influence strategy.
Were hiring across levels! If youre earlier in your career check out our Senior Product Designer role.
We know the confidence gapand impostor syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team youll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software integrations and resources customers need to connect marketing sales and service. HubSpots connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot bold is our baseline. Our employees around the globe move fast stay customer-obsessed and win together. Our culture is grounded in four commitments: Solve for the Customer Be Bold Learn Fast Align Adapt & Go! and Deliver with HEART. These commitments shape how we work lead and grow.
Recognized globally for our award-winning culture by Comparably Glassdoor Fortune and more HubSpot is headquartered in Cambridge MA with employees and offices around the world.
Explore more:
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. Refer to HubSpots Recruiting Privacy Notice for details on data processing and your rights.
Required Experience:
Staff IC
Employment Type
Full-Time
