ABA Intake Coordinator

Mérida - Mexico

Monthly Salary: Not Disclosed

Posted on: 04-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: ABA Intake Coordinator (Applied Behavior Analysis Autism Care)

The ABA Intake Coordinator (Applied Behavior Analysis Autism Care) serves as the first point of contact for prospective families seeking care. This role is critical in shaping the familys initial experience by ensuring that all necessary information is gathered promptly and accurately while guiding them smoothly through the benefits verification and authorization process.

The ideal candidate is empathetic detail-oriented bilingual (Spanish strongly preferred) and thrives in a high-volume fast-paced environment.

Apply here:

Key Responsibilities

1. Outreach & Screening

Promptly contact prospective families following online sign-ups or inquiries.
Conduct intake screenings to gather missing information and confirm eligibility.
Provide compassionate support to families establishing trust from the very first interaction.

2. Lead Management & Documentation

Accurately record and manage intake data in Salesforce.
Convert qualified leads into opportunities and seamlessly transition them to the benefits verification and authorization team.
Disqualify or close leads when appropriate (e.g. no qualifying diagnosis unresponsive families).

3. Conversion & Follow-Up

Proactively re-engage families who have paused or gone inactive to maximize conversions.
Provide intake coverage during evenings and weekends as needed to capture leads in real time.

4. Collaboration & Quality

Partner with Intake Managers to follow established SOPs scripts and quality assurance standards.
Collaborate with cross-functional teams (clinical revenue cycle management operations) to ensure a smooth handoff and transition into care.
Participate in ongoing training feedback and process improvement initiatives to enhance the patient and family experience.

Qualifications

Bachelors degree or equivalent work experience preferred.
2 years of experience in patient intake customer service or healthcare operations.
Bilingual (English/Spanish) strongly preferred.
Familiarity with Salesforce or other CRM systems.
Experience with ABA (Autism) therapy or healthcare intake strongly preferred.
Strong phone presence with excellent verbal and written communication skills.
Demonstrated ability to provide empathetic patient-centered support.
Highly detail-oriented with exceptional organizational and multitasking abilities.
Flexible availability including evenings and weekends as needed.

Apply here:

Job Title: ABA Intake Coordinator (Applied Behavior Analysis Autism Care) The ABA Intake Coordinator (Applied Behavior Analysis Autism Care) serves as the first point of contact for prospective families seeking care. This role is critical in shaping the familys initial experience by ensuring that ...