Customer Manager, P&W GTF & MCE Warranty (Onsite)
Customer Manager, P&W GTF & MCE Warranty (Onsite)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 203000 - 203000
1 Vacancy
Job Description
Date Posted:
Country:
United States of AmericaLocation:
PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:
OnsiteU.S. Citizen U.S. Person or Immigration Status Requirements:
U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.Security Clearance:
None/Not RequiredPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.
At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond
A phenomenal opportunity exists to join our Geared Turbo Fan (GTF) & Mature Commercial Engines (MCE) Warranty team in the role of Customer Manager at our East Hartford CT Campus currently working in a hybrid work environment.
The GTF & MCE Warranty business whichispart ofthe GTF Engines organizationcontinues to grow in scope and visibility in line with Pratt & Whitneys GTF engine production delivery ramp and increasing aftermarket demands. GTF & MCE Warranty also continues to support all MCE models. This is a unique opportunity at Pratt & Whitney to gain experience on all commercial products across all phases of the engine life cycle with a unique perspective into the combined P&L: New engine Service Policy guarantees related to reliability performance durability and cost and non-contractual support.
What You Will Do:
You will manage the complete Warranty relationship for a group of customers across multiple product lines under the GTF and MCE programs
You will perform warranty claims and guarantees analysis & validation managing all stages of the claims including direct airline customer interaction to find win-win solutions within contractual bounds
As a member of the Customer Focus Team you will contribute to the success customer support programs requiring Warranty coverage ensuring cross-functional alignment across the organization and sufficient budget to fund the activity
For Warranty requests from customers the Customer Business Organization (CBO) or Programs you will lead the coordination for Warranty Council approvals including alignment across Program CBO Aftermarket Finance and Legal in order to achieve the necessary approvals program implementation and tracking
You will assist the Finance Manager with monthly reporting and data analysis related to our quarterly reserve adequacy review
You will support the long-term guarantees portion of the warranty business by ensuring timely and accurate data entry for guarantee commitments in the CAGE tool with opportunity to help manage Digital Technology enhancements for CAGE
You will lead the L0 V2500 Warranty Council meetings and support L1 preparation
Warranty Management Center liaison and budget manager
Qualification You Must Have:
Bachelors Degree 8 years of experience to include working with contracts or warranty claims knowledge of digital technology tools such as SAP and warranty management related software and direct customer interaction; Or Advanced degree in related field with 5 years of relevant experience as listed above
Preferred Qualifications:
Team focused to achieve the organizational objectives
Excellent verbal/written communication skills for the purpose of delivering presentations and working with all levels of leadership
Superior analytical problem-solving skills ambitious dedicated and solution-oriented
Can collaborate across all functions within the GTF & MCE Warranty team and across the CE organization and support functions including executive leadership Finance and Accounting
Focused on delivering on-time results with quality
Can prioritize projects and/or competing tasks
Comfortable executing under the pressures of a highly active and changing environment
Experience with data analytics or engine performance
Basic engine operation overhaul and/or fleet management skills
Can work efficiently within Microsoft Office 365 products: Excel PowerPoint Teams
Learn More and Apply:
What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.
This role is:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.
The salary range for this role is 101000 USD - 203000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
Manager
Employment Type
Full-Time
