Customer Service Associate - Seasonal
Customer Service Associate - Seasonal
Posted on :
04-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-09-2025
Job Description
Role: Customer Service Associate (CSA) - Seasonal
Job Type: Fixed-term (Seasonal) Full-time
Location: Three E-com Center MOA Complex Pasay City
Our mission at Amazon is to be the Earths most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate
As an Amazon Customer Service Associate you have very clear purpose: to prevent issues solve queries and delight our customers. Youll be the first point of contact for ourNorth America and United Kingdom (UK) markets/customers by answering their requests through phone chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate research and review solutions and communicate effectively with customers.
What are your hours
This role requires working variable hours to match when customers need us most. You will workon shifting schedulesand your work week is minimum40 hours and all throughout your shift you are expected to receive calls and assist our order to match our customer demand we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays weekends and will be asked to render overtime based on business order to meet our customer needs we implement periods in certain months during prime peak and other critical working period that will restrict late absences approved leaves and time off. You will learn more about your exact schedule closer to your start date.
What strengths will you bring
Youll need to allow 1-2 hours to complete full application including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary but we strongly advise you to complete the process in one sitting where possible.
If successful we will contact you about next steps!
What qualifications do we need from you
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build.
Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Job Type: Fixed-term (Seasonal) Full-time
Location: Three E-com Center MOA Complex Pasay City
Our mission at Amazon is to be the Earths most customer-centric company and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy and thats why youll find we approach things differently here. You wont be asked to read from a script or learn dialogue by heart. Instead well provide you with the training you need to problem solve for our customers. Youll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate
As an Amazon Customer Service Associate you have very clear purpose: to prevent issues solve queries and delight our customers. Youll be the first point of contact for ourNorth America and United Kingdom (UK) markets/customers by answering their requests through phone chat and/or email this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate research and review solutions and communicate effectively with customers.
What are your hours
This role requires working variable hours to match when customers need us most. You will workon shifting schedulesand your work week is minimum40 hours and all throughout your shift you are expected to receive calls and assist our order to match our customer demand we scheduled based on a variety of different shift patterns from Sunday to Monday. Note that schedule will not be fixed. We work on shifting rotating and mostly on graveyard schedules. You will receive your work schedule at least 4 weeks in advance and your shifts may change every 4 weeks. You may be required to work national holidays weekends and will be asked to render overtime based on business order to meet our customer needs we implement periods in certain months during prime peak and other critical working period that will restrict late absences approved leaves and time off. You will learn more about your exact schedule closer to your start date.
What strengths will you bring
- Hard-working articulate and detail-oriented.
- Friendly and customer-focused in every situation.
- Ability to learn quickly and embrace change.
- Comfortable multi-tasking in a high-energy environment.
- Government mandated benefits.
- Government-issued IDs
- Proof of statutory numbers: SSS Tax Identification Number (TIN) Pagibig and Philhealth
- NBI Clearance the certificatesdate printedorvalidityshould not be older than 90 days
Youll need to allow 1-2 hours to complete full application including assessments which will evaluate your suitability for the role. We recommend using a laptop/ desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary but we strongly advise you to complete the process in one sitting where possible.
If successful we will contact you about next steps!
What qualifications do we need from you
- Minimum age: 18 years old
- Completed at least two years in college or Senior High Graduate; or
- High school graduate (old curriculum) with at least one (1) year customer service experience; or
- Less than two years in college with at least one (1) year customer service experience.
- Have the right to work in the Philippines without restrictions.
- Strong communication skills inEnglish(both written and oral fluency).
- The availability to work in varying shifts from Monday to Sunday. You will be working on a 9-hour shift (8-hour shift with 1-hour lunch break) and all throughout your shift you are expected to receive calls and assist our customers.
- Willingness and ability to work in rotating shifts (i.e. early late overnight holidays weekend and overtime as required). In order to meet our customer needs we implement periods in certain months during prime peak and other critical working period that will restrict late absences approved leaves and time off.
- Understand and accept schedule changes based on business needs.
- Schedule will not be fixed. We work on shifting rotating and mostly on graveyard schedules.
- The ideal candidates will be comfortable in a fast-paced multi-tasked high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build.
Protecting your privacy and the security of your data is a longstanding priority for Amazon. Please consult our Privacy Notice to know more about how we collect use and transfer the personal data of our candidates.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
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