Customer Service Associate Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a full-time Customer Support Associate on behalf of our client a mission-driven holistic health practice dedicated to helping women and their families restore wellness through foundational whole-body principles. This role plays a key part in creating a warm supportive client experience while ensuring smooth communication content delivery and administrative workflow for their coaching and client success teams.

About Our Client

Our client is a God-inspired professional and holistic wellness practice focused on deep long-term transformation. Their programs integrate cellular health nutrition mindset coaching lifestyle adjustments and structured wellness systems.

They are a highly collaborative fast-paced growth-minded team that values:

• Compassionate service-oriented communication
  

• Professionalism maturity and calm presence
  

• Responsiveness and proactivity
  

• Adaptability and solution-focused thinking
  

• Supportive teamwork and clear communication
  

The team communicates via Slack and Asana and meets with clients over Zoom.

Responsibilities

Client Communication & Support

• Respond promptly and professionally to client inquiries across all platforms: PB (Practice Better) email Slack social media comment sections and e-commerce messaging.
  

• Provide warm thoughtful customer service by answering client questions and sharing program information.
  

• Support clients with payment updates billing questions card-on-file updates and basic account assistance.
  

• Address shipping and e-commerce issues such as damaged packages address errors and tracking questions.
  

• Represent the practice with compassion professionalism and a calming presence.
  

Administrative Tasking & Workflow Support

• Navigate and manage Practice Better (PB) to support clients track workflows update records and assist coaches.
  

• Use Go High Level (GHL) for pipeline updates contact tagging and communication support.
  

• Manage administrative tasks through Asana Slack Google Sheets and documentation tools.
  

• Maintain accurate client records and ensure seamless handoffs between team members.
  

• Manage Practice Better calendar functions including group call scheduling and clocking sessions.
  

• Support internal communication and task coordination through Slack & Asana.
  

Client Experience & Live Session Support

• Guide clients step-by-step through their programs ensuring clarity reducing confusion and supporting adherence.
  

• Support live group calls by managing the chat tracking attendance posting reminders prompts and next steps.
  

• Provide personalized reminders updates and follow-ups.
  

• Track and document all client interactions to maintain visibility for the entire team.
  

Video Editing & Content Delivery

• Edit recorded webinars client testimonials YouTube videos and YouTube Shorts.
  

• Format content for each platform (e.g. resizing trimming adding captions).
  

• Upload finalized content to platforms such as YouTube Vimeo and GHL.
  

• Ensure brand consistency across all video content (visual style tone messaging).
  

• Coordinate with the team to meet content deadlines and publishing schedules.
  

Requirements

• Experience in customer support client success or administrative support (preferably in coaching wellness or service-based environments).
  

• Strong communication skillswarm empathetic and professional; must be highly responsive across platforms.
  

• Experience with Practice Better (PB) Go High Level (GHL) Asana Slack Zoom Google Workspace Teamup and Canva is strongly preferred.
  

• Ability to support video editing workflows; familiarity with basic editing tools required.
  

• Organized detail-oriented and efficient in managing calendars workflows and documentation.
  

• Able to remain calm patient and solutions-focused in a fast-paced and constantly evolving environment.
  

• Comfortable taking initiative while also following structured instructions and processes.
  

• Mature growth-minded and able to receive feedback without becoming discouraged.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families across the globe.