Residence Manager
Residence Manager
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Job Description
Join us as an Assistant Residences Manager at45 Park Lane recognised as one of The Sunday Times Top 10 Best Places to Workfor in 2024 & 2025. We continually strive to build and nurture a culturewhere inclusiveness is part of our DNA reflected in our values of passionpersonality respect working together and creativity. We believe that avariety of perspectives enriches our culture and drives our success.
We care about your career and areproud to have the absolute best people in the industry.
When you join us as an Assistant Residences Managerat 45 Park Lane you will have a unique opportunity to excel in your field. Youwill learn from your fellow Legends and our award-winning learning academy toachieve the highest standards in craft service and leadership.
What youll do
The Assistant Residences Manager supportsthe day-to-day operations of the Residences ensuring the highest level ofservice safety and efficiency is delivered to residents and guests. Acting asthe primary point of support for the Residences Manager this role overseesconcierge team coordinates with contractors and internal departments andensures all operational standards and service expectations are consistentlymet.
Operations& Service Delivery
- Support the Residences Manager inoverseeing daily operations across concierge security housekeepingengineering and third-party service providers.
- Monitor service standards and ensureresidents and guests receive a seamless luxury-level experience.
- Act as the first point of escalation forresident requests complaints or operational issues resolving promptly anddiplomatically.
- Assist with planning and execution ofresident engagement activities and community initiatives.
TeamSupervision
- Provide daily support guidance andsupervision to the concierge team.
- Ensure rotas timecards and shifthandovers are managed effectively.
- Support staff development throughtraining mentoring and performance feedback.
- Uphold professional standards and ensureteam grooming standards are in line with brand guidelines.
Administration& Finance
- Stock management
- Maintain accurate resident records logsCRM and reporting systems.
- Prepare operational and incident reportsfor the Residences Manager.
- Monthly billing
The items shared are the essenceof a day in the life of an Assistant Residences Manager but well make sure you areprovided with specifics on how we care for our hotel.
The operational hours of work are shift-based and may be subjected tochange. These currently set as: Full-time shift-basedrole including weekends evenings and public holidays as required. On-callsupport may be required for emergencies.
What youll bring
Essential Skills and Experience
- Strong leadership and people managementskills with the ability to motivate and guide teams.
- Excellent communication and interpersonalskills; tactful and diplomatic.
- Highly organized with strongproblem-solving abilities.
- Ability to remain calm under pressure andmanage sensitive situations.
- Knowledge of health & safetycompliance and building management best practices.
- Proficiency in CRM systems schedulingtools and Microsoft Office Suite.
Preferred Skills
- Previous experience in a supervisory orassistant management role within luxury residential hospitality or propertymanagement.
- Strong track record of delivering highstandards of customer service.
- Understanding of building operationsservice charge structures and contractor management desirable.
- First Aid Fire Safety or Health &Safety training an advantage.
What youll get
- Complimentary Stays: Enjoy 12 complimentary stayswith breakfast at Dorchester Collection Hotels every year.
- Discounts: Get 50% off food and beveragesat selected bars and restaurants within the Dorchester Collection: Enjoy Friends& Family stay discounts out hotels Benefit from discounts at various highstreet and online shops
- Employee Perks: Enrol from day 1 into the AvivaPrivate Pension scheme (we contribute 8% towards your pension); Benefit fromSeasonal ticket loan Rental deposit scheme private financial advice and Eyecare vouchers.
- Training and Development: Advance in your career byaccessing various apprenticeships from Level 2 to Hospitality Degree Level partner with outstanding nationally recognised Apprenticeship providers.
- SocialEvents: Participate in vibrant social events including a summer party winterball pub quizzes and cultural and milestone recognition celebrations.
- Referral Bonus: Earn a 1000 bonus when yourecommend a friend.
- Well-being Support: Access immediate well-beingadvice because we care about our employees.
We celebrate diversity and are committed to creating an inclusiveenvironment for all employees and applicants. If you require any accommodationsduring the application process please contact the People & Culture team
Required Experience:
Manager
Employment Type
Full-Time
