Technical Specialist â Junior
Technical Specialist â Junior
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Technical Specialist Junior (Process Improvement Analyst)
Location: Rocky Mount NC 27804
Interview Type: Phone In-Person
Work Mode: Hybrid 3 days onsite per week
Visa: Open (Candidate must currently reside in NC)
Our client is embarking on a strategic initiative to streamline and modernize core business processes. We are seeking a Process Improvement Analyst (Technical Specialist Junior) to partner with DMV leadership frontline staff and IT teams to analyze current workflows identify inefficiencies and design sustainable user-friendly solutions that enhance both customer and employee experiences.
Note:
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Candidate must be onsite on Day 1 to collect equipment.
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Role requires 3 days onsite weekly at DMV Rocky Mount with limited travel to other DMV offices in NC as needed.
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Local NC candidates only.
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Conduct current-state analysis of DMV workflows through interviews workshops and onsite observations.
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Document end-to-end processes systems and dependencies; identify pain points bottlenecks and inefficiencies.
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Develop future-state process maps using Lean and best practice methodologies.
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Recommend process changes technology enhancements and organizational adjustments to drive efficiency and improve user satisfaction.
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Collaborate with IT teams and Business Analysts to align redesign efforts with system capabilities and future upgrades.
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Support DMV leadership with change management initiatives including presentations workshops pilot programs and phased rollouts.
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Establish KPIs to track and measure improvements post-implementation.
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Provide ongoing recommendations for continuous improvement and long-term sustainability.
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5 years in business process improvement process engineering or operational excellence roles.
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Strong knowledge of Lean Six Sigma or other process optimization methodologies.
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Proven success in process mapping gap analysis and workflow redesign.
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5 years of stakeholder management and facilitation experience across frontline staff and executives.
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Strong problem-solving mindset with ability to propose people-centered solutions.
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Excellent communication interpersonal and relationship-building skills.
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Bachelors degree in Business Administration Industrial Engineering Organizational Development or related field (or equivalent experience).
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Prior experience in government DMV public sector or high-volume service delivery environments.
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Lean Six Sigma Green Belt certification or higher.
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Experience working in challenging environments requiring empathy and resilience.
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Ability to navigate ambiguity and drive clarity in complex situations.
Thanks & Regards
Employment Type
Full-time
