Manager, Customer Success - Germany
Manager, Customer Success - Germany
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Job Description
Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.
Dataiku is looking for a Manager Customer Success to lead a small team of dynamic Customer Success Managers focused on accelerating business value outcomes for customers across your assigned territory.
Reporting to a Regional Director this leader plays a key role in our regional growth close alignment with Sales leadership the Manager Customer Success drives all aspects of CS portfolio planning and is ultimately accountable for maximising customer outcomes to enable world-class retention and expansion rates while coaching and developing a high-performing team.
How youll make an impact:
- Recruit coach and inspire a diverse high-performing team of Customer Success professionals.
- Actively contribute to a culture of achievement feedback and continuous improvement. As a member of the AMER CS leadership team act with integrity and in alignment with our vision values and strategic business priorities.
- Manage your business and team to leading indicators and high-impact activities consistently leveraging data to prioritize map the path and script the critical moves across the customer lifecycle.
- Accurately forecast risk retention and expansion trajectories within your territory delivering results against quarterly and annual targets.
What youll need to be successful:
- Passion for and experience in hiring developing and managing a team of individual contributors; Your team and their success are your top priority.
- A proven track record and experience with fast-growing teams using data to drive initiatives and guide your decision making processes.
- A strong desire to embrace partnership and collaboration; Youll be working with multiple teams on a regular basis (Sales Marketing Support Product etc.)
- Bachelors degree combined with 1-2 years of management or team lead experience preferably in a customer success or account management capacity.
- Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.
#LI-Hybrid #LI-SC1
What are you waiting for!
At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.
Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at:
Protect yourself from fraudulent recruitment activity
Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video-conference application Zoom we will also never ask you to make purchases or download third-party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activityhere.
Required Experience:
Manager
Employment Type
Full-Time
