Senior Product Operations Engineer - OpenShift
Senior Product Operations Engineer - OpenShift
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Job Description
About the Job
Join one of the fastest-growing enterprise software and services companiesand the leader in open source innovation. The Red Hat Portfolio Lifecycle Management (PLM) team is seeking a Senior Product Operations Engineer with a focus on OpenShift Container Platform and related technologies.
In this role youll combine technical expertise with a customer-first mindset to improve the user experience across the entire product lifecycle. Youll work closely with Product Management Engineering Quality Engineering and other teams to identify customer-impacting issues prioritize fixes and features and develop scalable processes that enhance product quality and adoption.
As a Product Operations Engineer youll leverage your background in development DevOps or similar technical disciplines to streamline engineering processes inform high-impact decisions and drive continuous improvements. Your contributions will help ensure that every product in our portfolio is developed with the customer experience at its core.
The PLM team delivers a unified portfolio strategy that amplifies customer feedback influences end-to-end product development and promotes a consistently high-quality product experience. Successful applicants must reside in a U.S. state where Red Hat is registered to do business.
What You Will Do
Use data to identify customer trends and guide product roadmap priorities
Develop reusable self-service solutions to address recurring incidents
Break down complex technical issues into actionable improvements
Select effective methods and techniques to resolve issues efficiently
Analyze upstream development against current customer-reported defects
Promote and apply best practices for sustainable long-term solutions
What You Will Bring
5 years experience as a support sustaining or development engineer or equivalent enterprise-level technical role
Proven ability to collaborate with Product Management and Engineering to prioritize customer needs
Bachelors degree in computer science or related field or equivalent work experience
Experience with CI/CD automation using tools such as Chef Puppet Ansible or Jenkins
Strong troubleshooting skills creative problem-solving ability and effective time management
Self-motivated learner who adapts quickly and contributes to team success
Passion for technology and delivering exceptional customer experiences
Ability to read and write code (strongly preferred)
Demonstrate proficiency in utilizing LLMs (e.g. Google Gemini) as relevant for tasks such as brainstorming solutions deep research summarizing technical documentation drafting communications summarizing complex technical information and enhancing problem-solving efficiency across the development lifecycle.
Collaborate with cross-functional teams to identify opportunities for AI integration within the software development lifecycle driving continuous improvement and innovation in engineering practices; share use cases for successful experiments with stakeholders for broader use.
The following are considered a plus
Familiarity with data analysis tools (e.g. Tableau) and version control tools (e.g. Git GitHub) is a plus
Experience contributing to upstream open source projects is a plus
#LI-HM1
The salary range for this position is $116270.00 - $191840.00. Actual offer will be based on your qualifications.Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!
Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Senior IC
Employment Type
Full-Time
