Customer Journey Adviser (Relief)
Customer Journey Adviser (Relief)
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Job Description
Youll connect Queensland. Well connect you to an amazing career.
Our Customer Engagement team is seeking a highly motivated and customer driven Customer Journey Adviser (Relief) to join their team based at the Rail Management Centre (RMC) in Bowen Hills. Please note this is a shiftwork role working on a 7-day rotating roster and will not have a dedicated Master Roster link.
Whats in it for you
- Full time 12-month fixed term opportunity
- Commencing salary of $117750 shift penalties superannuation
- 5 weeks annual leave (as a shift worker)
- Opportunities for ongoing learning and professional development
- Onsite parking available
- A wide range of employee benefits such as access to over 380 gyms and pools with our Fitness Passport.
To view additional exclusive Queensland Rail benefits please visit Employee Benefits
About the Role
As the Customer Journey Adviser (Relief) youll play a vital role in transforming real-time operational updates into clear accurate and engaging customer communications across internal and external channels. Youll work at the epicentre of service information and communication.
Key Responsibilities:
- Deliver timely customer updates via social media internal systems and media channels
- Liaise with Translink and internal teams to provide consistent clear and customer-centric messaging
- Monitor and respond to customer feedback identifying themes to inform future improvements
- Maintain strong relationships with stakeholders to enhance coordination and elevate customer satisfaction.
Click here to view the position description.
Youll also bring:
- Experience in a customer-facing or customer-focused environment
- Excellent written and verbal communication skills with the ability to simplify complex information for broad audiences
- A calm solutions-focused approach to real-time decision-making
- Previous experience in transport or operational environments (desirable not essential)
- Media and/or socialmedia experience
- The ability to juggle multiple priorities in a dynamic setting.
If you have a passion for communication and a commitment to customer experience we would love to hear from you!
Sounds good! Whats next
Please apply to Customer Journey Adviser (Relief)(10127) via our website by clicking onto the Apply button by 11:59pm (GMT10:00 Brisbane) Sunday 7th September 2025.
The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment health assessment and background checks that might also include criminal history and credit checks.
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive collaborative respectful and value our differences. We are 1TEAM where everyone belongs.
If you do require an adjustment during the recruitment process please contactSara Bidgoodvia the phone number or email below.
To learn more about this Queensland Rail career opportunity please contact Sara Bidgoodwith your specific enquiry on or email .Please do not email your application. We can only accept applications received via our website.
Required Experience:
Unclear Seniority
Employment Type
Full Time
