District Administration Manager
District Administration Manager
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Job Description
HPC-Industrial Powered by Clean Harbors is looking for aDistrict Administration Manager to join their safety conscious team. TheDistrict Administration Managerwill be responsible for the oversight of the District Administrative team to ensure customer satisfaction and compliance with policies and procedures. Manages customer issues and complaints for Corporate GCC team leads and managers to support and resolve administrative escalations/questions that directly impacts billing and financial outcomes. Works with upper management and corporate departments to support branch and administrative initiatives.
Why work for HPC-Industrial
- Health & Safety is our #1 priority We live it 3-6-5!
- Competitive wages.
- Comprehensive health benefits coverage after 30 days of full-time employment.
- Group 401K with company matching component.
- Opportunities for growth & development for all the stages of your career.
- Generous paid time off company paid training & tuition reimbursement.
- Positive & safe work environments.
Responsibilities
- Manages customer issues and complaints for Corporate GCC team leads and managers to support and resolve administrative escalations/questions that directly impacts billing and financial outcomes.
- Manage resolutions of customer escalated issues. Assure customer satisfactions timely and accurate responses (invoice issues POs DSO credit/rebills short pays difficult customer calls etc.); Resolves escalated inquiries and concerns for internal customers.
- Monitor and enforce compliance with company policies and procedures. Ensure consistent use of all related company systems (WIN Mobile Worksheet Workbenches Onboarding LMS Modules etc.)
- Provide training and guidance to staff on compliance1related documentation/paperwork requirements ensuring accurate execution of process requirements; understanding and adherence to established protocols and procedures; Lead training and implementation ofnew systems procedures and strategic initiatives.
- Collaborate with operational leaders to establish and implement operations decisions that directly impact strategic goals and initiatives including financial performance of the branch and overall branch admin process.
- Support branch initiatives and events as needed (large event new large customer)
- Travel to struggling branches to monitor improvement and provide options to resolve. Attend corporate meetings as needed
- Serves as backup for District Admins and ASCs for vacations LOAs or increased workload coverage
- Other Duties as Assigned
Qualifications
What does it take to work for HPC-Industrial
- Ability to effectively lead teams
- Excellent Computer skills
- High School or Equivalent-Required
- Bachelors Degree-Preferred
- Alternative combinations of education and experience for 3 to 5 years may be accepted in lieu of degree.
About HPC-Industrial:
HPC Industrial Powered by Clean Harborsis the premier industrial cleaning and environmental services company in North America supporting the upstream downstream and utility sectors.
HPC-Industrial Powered by Clean Harborsoffers an exceptional three-pronged safety system innovative career development platform committed customer service deep industry expertise and advanced technology and automation. We are committed to safety people growth service and performance. We provide the safest most efficient operational experience for our customers and the most comprehensive training and career development for our employees.
HPC-Industrial Powered by Clean Harborsis an equal opportunity employer.
HPC-Industrial is a Military & Veteran friendly company.
*HPC
Required Experience:
Manager
Employment Type
Full-Time
