Job Description Summary

Job Description

A Senior Services Manager - Project Management Services provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Impacts approaches projects and programs in the functional area or affected business organization and ways of working. Impacts quality efficiency and effectiveness of own team. Has significant input into priorities guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.

Roles and Responsibilities:

• Lead implementation success for specific red project accounts delivery.

• Embed with early programs with key accounts that have complex deliveries.

• Guide our customers partners and GEV peers to get project off red status.

• Advise our customers and work with partners and GEV teams to develop a path to complete delivery.

• Ensure customers implement the business value of their solution.

• Manage risk across functions to deliver on program dependencies to deliver on time.

• Work closely together with different departments to deliver expertise and to help our customers reach their delivery go-live.

• Help develop standard work to scale organizational execution improve standard work based from root cause analysis on red projects.

• Ability to problem solve and work through implementation barriers.

• Ability to monitor data drive action at all levels of the organization.

• Ability to leverage internal resources to ensure client needs are met.

• Roll-up your sleeve mentality and ready to do work with the team; be part of the solution.

• Measurements: Customer Loyalty On time Delivery Quality Delivery Meeting scope commitment Customer sentiment

• Abide by all GE Spirit and Letter policies including but not limited to Integrity Diversity Proprietary Information Conflict of Interest QMS and EHS

Required Qualifications:

• Bachelors Degree. A minimum 7 years of professional experience.

• At least 2 years management of large software project portfolio

• At least 2 years in partner led delivery model.

• 5 years in utility industry or other large customer project environment

• Experience in a matrix environment and leading change

• Must be based in Europe prefer Romania

Desired Characteristics:

• Client Management and Program Management.

• Strong people management influencing and conflict resolution skills. Find the solution to meet the contractual commitments.

• Motivating team to consider new approaches to meet contract commitments.

• Demonstrated ability to lead multifunctional team environments and to develop execute and coach individual and team priorities

• Ability to lead multiple long and short term projects simultaneously.

• Knowledge of the GE EMS/DMS Products and real-time SCADA systems or similar OT solution environments.

• Able to work within a multi-discipline multi-cultural team environment

• Good problem-solving skills and a proactive approach to project management

• Strong communicator able to juggle multi-tasking in a high pressure environment

• Strong oral and written communication skills including presentation skills

• Ability to work across diverse personalities and matrix organization

• Credible self-starting a sense of urgency a bias to action good judgment level headed under pressure

• Ability to think on ones feet positive enthusiastic in face of challenges realistic in face of requirements and creative in face of opportunities

Why Join Our Team
GE Vernova is proud to be an equal opportunity employer committed to the continuous improvement and the wellbeing of its employee. We are offering fully customized development and training programs all throughout the year on top of a LinkedIn Learning subscription and full access to GE Vernovas learning database.

Our wellbeing program will allow you to benefit from multiple events focused on a healthy lifestyle free apps to support your healthy habits and free employee assistance program provided by specialized counselors.

Also We Are Offering:

• Strong induction process (a dedicated 1-month ramp-up period).

• Flexible working hours and a well-defined hybrid working policy.

• Private Medical Insurance for you (can also be extended for family members).

• Attractive financial compensations for roles involving external travels and on-site missions.

• Fully customized development and training programs all throughout the year.

• Increased number of vacation days according to your work-experience encompassed by an annual bonus payout.

• Annual performance-based salary review.

• Multiple subscriptions discounts and vouchers available (such as Bookster subscription corporate discount to fitness services gift vouchers for Christmas and Easter holiday daily meal vouchers additional days off such as 8th of March and 3rd Easter Day and childrens benefits including gifts for special occasions vouchers and events) etc.

Our Culture
At GE Vernova we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. By embracing inclusive teams and perspectives we are better equipped to build a world that works.

GE Vernovas Global Delivery Center in Bucharest is not only a workplace but also a community where members are actively involved in different initiatives such as personal development workshops book clubs sports competitions charity events volunteering on greening and afforestation and dedicated events for employees children.

Additional Information