Independent Living Team Leader

At Amplius our goal is to help people live safe independent and fulfilling lives in their own homes as our Independent Living Team Leader for Visiting Services youll play a key role in making that happen. Leading a dedicated team of advisors youll ensure our customers receive outstanding support through welfare checks housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.

Salary: 33740 per year

Contract: Permanent full time

Your week: 36.25 hours (Monday to Friday 8.45am 5pm)

Location: Hybrid with a weekly presence in our Milton Keynes office.

Snapshot of your role

• Welcome new customers helping them settle in and understand the support available.
• Respond to customer concerns and support Advisors with issues like ASB neighbour disputes and rent arrears.
• Support customers with property repairs escalating issues when needed.
• Carry out and review risk assessments raise safeguarding referrals and monitor cases.
• Maintain accurate customer records updating quarterly and keeping clear notes of interactions.
• Ensure customer engagement through forums coffee mornings and activities signposting to other services.
• Oversee scheme audits maintain Health and Safety standards and monitor presentation cleanliness and supplies.
• Recruit manage and develop Life24 Advisors through 1:1s training and ongoing support.
• Monitor alarm equipment arranging repairs replacements and escalating unresolved faults.
• Collaborate with colleagues on budgets training grant funding and measuring service performance.

Your toolkit for success

• Experience using computer systems smartphones tablets and MS Office (Word Excel Outlook OneDrive)
• Proficient in Teams including chat meetings collaboration and screen sharing.
• Experience working independently and as part of a team.
• Ability to plan and manage workload with minimal supervision.
• Experience in a customer-facing environment and strong administrative skills.
• Flexible and adaptable to change.
• Excellent listening problem-solving and communication skills.
• Understanding of GDPR and customer confidentiality.

A full UK driving licence is essential for this role.

DBS clearance is required for this role.

Please read the attached Job Description before applying so you get the full scope of the role.

Why join Amplius

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us make a real difference to our customers lives and ultimately be the most authentic version of themselves.

• 28 days annual leave (plus bank holidays)
• Enhanced maternity paternity and adoption leave
• Paid qualifications and professional subscriptions
• Pension contribution up to 10%
• Health and wellbeing support
• Carers leave
• Cycle to work scheme
• Electric car lease scheme
• Paid fertility and maternity leave
• Financial Wellbeing support
• Free flu jabs
• Life assurance

Grow with us
Your development matters to us. With tailored training programs ongoing feedback and career progression pathways we support you to advance as far as you want to go.

Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact
Were dedicated to sustainability and social responsibility taking real steps to protect our planet and foster inclusivity.

Our values
Were committed to inclusivity respect and integrity. We encourage all of our colleagues to embody these values working together to create a positive empowering environment.

Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Closing: 14 September

Phone screening: 18 September

Interviews: 22 September

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Have questions Contact the Amplius Recruitment Team and well be in touch to support you with any questions queries or conundrums!

INDMED

Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.