Team Leader

About Us

At Relationships Australia Queensland (RAQ) we are proud to be Queenslands leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier healthier lives. Through education counselling and community programs we help people develop the skills and resilience to navigate lifes challenges.

Our work promotes care and safety embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships mental health and social connection.

By joining Relationships Australia Queensland you can be part of a dedicated team making a positive impact on the lives of individuals and communities.


About the role

Are you an experienced leader passionate about supporting teams to deliver high-quality client services Relationships Australia Queensland is seeking a dedicated Team Leader to join our Mackay venue.

As Team Leader you will provide direct supervision operational leadership and clinical oversight while managing casework performance and duty of care responsibilities. Youll play a central role in implementing organisational strategy driving continuous improvement and fostering a collaborative team culture committed to client safety and positive outcomes. Your expertise will be vital in supporting both the Regional Service Manager and frontline practitioners identifying and addressing gaps in service delivery and ensuring compliance with best practice standards.

If youre passionate about leading change supporting your team and delivering integrated client-focused services we encourage you to apply.

Additionally you will:

• Coordinate and oversee the daily activities of service delivery staff ensuring effective resource allocation and consistent client outcomes.
• Provide immediate management support for clinical practitioners including case management guidance clinical decision making and duty of care oversight.
• Deliver services to clients including but not limited to complex case management assessment intake and risk screening case planning case reviews co-service delivery and critical incident response.
• Implement and monitor the regional Operational Plan in collaboration with the Regional Manager and other Team Leaders.
• Provide ongoing feedback mentoring advice and coaching to direct reports supporting skill development continuous improvement and increased competencies through an effective performance management framework.
• Utilise business data and reports to identify and action operational improvements remedy underperformance and drive continuous service enhancement.
• Support recruitment onboarding and ongoing professional development of clinical employees fostering a positive and high-performing team culture.
  
  

About you

To thrive in this role you are a highly motivated and experienced leader with a strong understanding of community service provision and a proven track record of success in managing multi-disciplinary teams across diverse locations. You possess exceptional communication and interpersonal skills with the ability to build strong relationships with stakeholders and drive continuous improvement initiatives. You are a strategic thinker with a passion for making a positive impact on the lives of individuals and families.

Additionally you have:

• Relevant undergraduate qualification in Business Social/Behavioural Sciences and/or Law.
• Leadership skills including the ability to engage and motivate others and positively influence organisational culture
• Experience managing a team including performance management monitoring and review.
• Knowledge of current theory and practice relating to community service provision
• Experience in client service delivery including; complex case management assessment intake and risk screening and critical incident response
  
  

We Can Offer You

At RAQ we believe in supporting our people both inside and outside the workplace. Heres what you can look forward to as part of our team:

• Work-Life Balance - Enjoy a flexible supportive culture that empowers you to thrive at work and at home.
• Boost Your Take-Home Pay - Access salary packaging options of up to $15900 per year significantly increasing your net income.
• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period on top of your standard annual leave.
• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters.
• Study Leave - Pursuing further qualifications We offer up to 2 weeks of paid study leave each year to support your professional growth.
• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program.
• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health.

How to Apply

To apply send us your resume and a brief cover letter outlining why youre the ideal person for this role!