Receptionist
Receptionist
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1 Vacancy
Job Description
As a Workplace Experience Coordinator youll be responsible for delivering a world-class customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer
service to the clients and visitors of a designated building.
Resources typical working day/What Youll Do:
First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to various-sized groups.
Arrange and confirm recreational dining and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail office supply services and onboarding.
Acknowledge inquiries or complaints from employees guests and co-workers. Provide solutions in a
professional customer service-driven manner.
Organize and manage on-site events. This includes securing event space set up and tear down of the
room and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
Impact through clearly defined duties and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
Must-Have Skills for Hospitality Roles
- Extensive Hospitality Experience: Demonstrated background in providing exceptional guest service in fast-paced environments
- Professionalism: Maintains a composed and courteous demeanor under pressure
- Hospitality Mindset: Genuine passion for creating welcoming and memorable guest experiences
- Communication Skills: Articulate empathetic and confident in both verbal and written interactions
- Meticulous Attention to Detail: Ensures accuracy and consistency in service presentation and documentation
- Strong organizational skills with an inquisitive mindset
- Ability to follow basic work routines and standards in the application of work
Years of Experience: At least 2 years in workplace exp coordinator and/or related industries.
Education: High School Diploma or GED
Software skills:
- Working knowledge of Microsoft Office products. Examples include Word Excel Outlook Teams etc.
- Basic computer functions
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Employment Type
Full-time
