Tech Support Analyst II
Tech Support Analyst II
Posted on :
02-09-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
02-09-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services infrastructure solutions consulting and products. The Company offers end-to-end managed services technology and consulting to enable the digital workplace for enterprise midsize and small business since 1987 Client provides Managed Workplace Services including IT solutions and hardware and software resale integration and support services and has numerous partnerships within the technology space such as HP IBM Cisco Dell Apple Inc Jamf Pro AirWatch and Microsoft.
Position: Tech Support Analyst II
Location: La Prairie QC J5R 2E4
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Language: Bilingual (French & English)
Job Description:
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.
Major Job Duties:
- Test and image desktops and laptops.
- Maintain analyze and troubleshoot software and computer peripherals.
- Ability to setup configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMACs.
- Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone. Back up and burn end user data.
- Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues.
- Assist coworkers in the execution of established processes and escalations.
- Test image and clean PCs laptop monitors printers and other related hardware.
Education/Experience:
- High School Diploma or GED required.
- 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.
Skills and Competencies:
- Familiar with standard concepts practices and procedures within a particular field.
- Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PCs monitors printers.)
- Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
We are looking for:
- Tech level II - Bilingual FR / ENG
- Who can work independently
- Follow standard processes and manage priorities
- Fast learner and curiosity
- Experience with projects and implementation are desirable skills
- The site requires ability to speak both French and English
- Deskside Support Role - Tech will be the front line of Client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support technology questions hardware and services.
- Youre highly skilled at detection of users needs troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution.
- You will educate users on technology features assisting with hardware selection process demos and training along with provide software and personal training sessions for users on standard tool sets.
- You are the customer advocate and coordination point for all customer issues and requests even if these are beyond the scope to solve and take ownership of their issue.
Additional Requirements:
- Strong Customer Service skills and are approachable a good listener takes ownership of their issue and empathetic.
- High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.
- Demonstrated customer focus evaluates decisions through the eyes of the customer builds strong customer relationships and creates processes with customer viewpoint.
Knowledge and Skill Requirements:
- Excellent Customer Service Skills
- Advanced knowledge of installation and operation of relevant software hardware and other equipment.
- 3-5 years of related experience and training.
- A certification & Microsoft MCP Certified a plus.
Key Competencies:
- Ability to deliver great customer experiences and to be invigorated by constant personal interaction
- Ability to manage multiple simultaneous task.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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