Front Office Manager (M/F/NB)
Front Office Manager (M/F/NB)
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Salary Not Disclosed
1 Vacancy
Job Description
Would you like to join the adventure from the very beginning at Mama Shelter Zurich
You must be fluent in German or Swiss German as well as English. Please send an English version of your CV.
THE MISSION
Our customers and the reception team are in good hands with you .
Just like Mama you ensure that each welcome and interactions are personalized and warm not just at the beginning but maintained at all times of the day.
You recruit train lead & coordinate the Front Ofce team in addition to taking on many responsibilities.
As head of department you are the direct spokesperson and create the link between the staff your team and Management.
You are in charge of managing & solving customer issues and complaints in order to retain our customers.
Involved in the marketing of Mama services you inspire the promotion of our shop (sale and merchandising of products) the restaurant and our events.
The customer experience must be perfect and you guarantee it .
Qualifications :
MADE FOR YOU ONLY IF
- Your leadership is natural & effective; everyone knows that when Mama is not there the children will play but Mama can count on you !
- You know how to identify talents and develop them; red chair and buzzer: its your turn!
- You know how to mobilize the necessary resources (Human Financial & Administrative) to succeed in your mission.
- You know how to drive sales without turning into the Wolf of Wall Street .
- With excellent customer relations you never run out of resources when faced with a customer situation.
- You know how to manage pressure from clients and stress; Master Yoda taught you everything
- Condentiality is important to you: what happens to Mama stays with Mama .
- You know how to use the right tools to report to your management: your PowerPoint presentations and your Excel tables make people so jealous!
- You get your hands dirty and think that leading by example is the key to success.
- You know how to optimize sales and occupancy: 100% OBJECTIVE!
- True teacher you like to transmit your knowledge and develop the young Padawans into Jedi.
YOUR LITTLE EXTRAS :
- For you The Shining is not only a horror movie but above all a lm about a hotel .
- You are a real leader and you know how to motivate your team!
- You master Opera Cloud.
- Unbeatable at Monopoly you know how to put the right price at the right time !
Additional Information :
Were sure you know the beat:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview we will see you at Mama be ready!
(chorus x2 depending on the position)
Last verse: Mama wont leave you wondering; you will have an answer from us whatever the outcome.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
