Senior Churn Manager 80-100%
Senior Churn Manager 80-100%
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Salary Not Disclosed
1 Vacancy
Job Description
At Sunrise we think bigger go further and create new ideas. For us working culture means achieving great things together. Its where respect and innovative ideas combine with real teamwork every voice counts every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you Then join our success story.
We are looking for a highly motivated marketing professional to join our Churn Management team as a Senior Churn Manager within the Sunrise Consumer Customer this role you will play a pivotal part in developing and executing a comprehensive strategy to reduce churn enhance prevention activities and strengthen loyalty. You will also collaborate closely with Operations to drive continuous improvements in customer retention initiatives.
YOUR CHALLENGE:
- Design and refine churn prevention strategies by developing data-driven frameworks focusing on high-impact interventions to reduce attrition and boost loyalty
- Perform in-depth analysis of customer behavior churn patterns and end-to-end customer processes to uncover friction points quantify business impact and propose solutions that streamline experience and enhance efficiency
- Drive strategic initiatives in collaboration with Product Marketing Operations and BI teams to ensure precise execution of churn mitigation plans
- Leverage and optimize internal tools and data systems to track measure and enhance the effectiveness of retention strategies across the customer base
- Partner closely with the Retention Operations team to embed a continuous improvement mindset into value management and lifecycle interventions
- Own churn KPIs and reporting frameworks building performance dashboards and business cases to support decision-making at the executive level
YOUR SKILLS:
- Bachelors degree (or superior) in Business Administration Engineering or a related field
- Experience in a top-tier management consultancy or in a strategy/analytics role within a fast-paced data-driven environment
- Outstanding analytical skills with advanced proficiency in Excel (PivotTables Power Query complex formulas data modeling)
- Strong business acumen and the ability to translate data into clear actionable strategies
- Excellent communication and stakeholder management skills with a collaborative approach to problem-solving
- Familiarity with telco industry dynamics and customer lifecycle management is a plus
- German is a plus
At Sunrise youll be working in a dynamic and multinational environment where every voice is heard perspectives are shared and values are lived. Diversity isnt just a program for us its part of our DNA. By celebrating our differences we achieve great things together.
Sunrise has partnered with Advance Gender Equality in Business. Weve also been awarded the Swiss LGBTI label and Fair-ON-Pay Advanced certification as recognition for offering all our employees equal pay for work of equal value.
Ready to rise to the challenge Then join the team and actively shape our future!
#ChallengersWanted
Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired will therefore not be considered and will be deleted.
#LI-KD1
Required Experience:
Manager
Employment Type
Full-Time
