Job Opportunities Regional Client Development Manager (Engagement), APA
Job Opportunities Regional Client Development Manager (Engagement), APA
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Job Description
Are you a good match
Are you a seasoned client development or marketing professional with a passion for luxury retail and a proven track record of driving strategic client engagement
Do you thrive in a fast-paced environment constantly seeking innovative ways to leverage data and insights to improve clienteling strategies
Are you a collaborative team player who excels at sharing expertise and working cross-functionally to achieve shared goals
Do you possess a strong understanding of data analytics and the ability to translate business needs into actionable data-driven requests
If yes we would love to view your profile!
If so apply for this job!
What are we expecting from you
Under the leadership of the Regional Senior Client Development Manager the Regional Client Development Manager defines and drives the regions clienteling strategy in line with Maison values and business priorities. This role partners closely with markets HQ and cross-functional teams to deliver meaningful client engagement strengthen client loyalty and foster a clienteling culture across the region. The position leads both one-to-one and one-to-many strategies ensuring seamless execution measurable results and continuous improvement.
Define the clienteling strategy of the region in accordance with Maisons values
- Lead the development and implementation of the regions clienteling strategy ensuring alignment with Maison values and overall business objectives establishing clear guidelines providing essential tools and mechanisms to ensure consistent execution.
- In partnership with Client Insights guide markets in developing actionable client segmentation plans based on in-depth client insight analyses to drive targeted and effective engagement strategies. Collaborate with markets to develop and implement a coordinated one-to-one contact plan ensuring a cohesive and impactful clienteling campaign strategy.
- Oversee the regions one-to-many campaign strategy ensuring all campaigns adhere to the highest quality standards and effectively drive client engagement.
Execution and implementation of strategic objectives ensuring it conforms to highest quality and standards
- Serve as a regional ambassador for the clienteling mindset within the Region providing essential training and support to markets and boutiques to foster widespread adoption.Collaborate closely with Training teams to develop and deliver engaging clienteling training programs and workshops for boutique and CRC teams enhancing their clienteling skills and knowledge.
- Manage the regions campaign calendar in close collaboration with HQ regional teams and local markets ensuring smooth campaign preparation and deployment within established timelines and with optimal efficiency.
- Collaborate with the Regional Marketing team to integrate the client activation strategy into the broader 360-animationAct as a regional ambassador and expert for Maisons digital client tools supporting the launch of new features and ensuring all relevant teams are thoroughly trained and onboarded.
Provide essential support to the Markets and HQ to enhance overall performance and client engagement
- Utilize comprehensive data analysis and KPI tracking to assess performance identify areas for enhancement and drive continuous improvement across all regional client development activities.
- Understand and articulate the business needs and priorities of regional markets providing valuable feedback to HQ and collaborating on the evolution of clienteling applications to meet evolving demands.
- Effectively communicate local market needs and user issues to relevant stakeholders facilitating timely resolution and continuous improvement of clienteling initiatives.
More than a role. We recruit for a career!
By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival you will be immersed in our enchanting world with training on our history know-how and creations.
The recruitment process
Send your application online. If your profile matches our search you will be contacted by our HR team for an interview.
Along the recruitment process you will meet the Talent Acquisition Manager Human Resources Business Partner Regional Client & Online Retail Director and Regional Retail Director Asia Pacific.
Required Experience:
Manager
Employment Type
Full Time
