Job Opportunities Strategic Account Manager
Job Opportunities Strategic Account Manager
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1 Vacancy
Job Description
Location: MorristownNJUnited States
Job ID:83217
We Elevate... Quality of urban life
Our elevators escalators and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team youll discover meaningful work that enhancesquality of life for communities and contribute to making places more accessibleinclusive and sustainable for all. By joining us you dont justbecome part of our success story; you help shape the future and continue ourrich legacy that started back in 1874.
Join us as a
Strategic Account Manager
Your main responsibilities
This position can be based out of any Schindler (SEC) office across the US.
- This Develop and execute segment-specific strategies to exceed financial service delivery and client satisfaction targets across all business lines. (20%)
- Serve as the primary relationship manager and escalation point for a high-profile national account ensuring successful resolution of service issues and proactive customer engagement. (20%)
- Leverage data and reporting to analyze trends identify opportunities and build compelling data-driven presentations for both internal and external stakeholders. (15%)
- Represent the voice of the customer internally and drive accountability for service delivery improvements. (10%)
- Collaborate with field operations and cross-functional teams to align on goals and ensure local execution supports national objectives. (10%)
- Act as Subject Matter Expert (SME) in VT industry trends Schindler capabilities and client-specific service models. (10%)
- Coordinate executive-level account reviews and facilitate strategic touchpoints between client and Schindler leadership. (5%)
- Guide and support contract renewals expansions and commercial negotiations. (5%)
- Maintain accurate and timely documentation of account activities and initiatives in CRM systems. (5%)
- Oversees several units across many distinct client portfolios representing one of Schindlers most critical and visible national accounts.
- Manages and influences a huge operating revenue with responsibility for achieving year-over-year service growth retention and profitability goals.
- Acts as the senior-most customer liaison across all regions ensuring alignment between field execution and national objectives.
- Exercises analytical and financial rigor when evaluating service rebates concessions and strategic investments impacting account performance.
- Plays a pivotal role in sustaining long-term customer relationships executive engagement and strategic renewals.
What you bring
- Bachelors degree in Management Business Finance
- 3 years Contract Negotiations and Renewals experience
- 5 years Elevator/VT Industry Knowledge
- Executive Presentation Skills
- CRM Experience
- 5 years Strategic Account Management experience
- 3 years cross-functional Leadership experience
- 5 years client-facing Sales/Service Operations experience
Whats in it for you
- Fully vested 401k match up to 7% of total eligible compensation.
- Competitive Medical Dental and Vision Plans - Effective from first day of hire.
- 3 weeks vacation which increases with tenure 7 sick days 3 floating holidays and8 Company Observed Holidays.
- Tuition Reimbursement - Eligible after 6 months of service.
- Parental Leave 100% base pay for 6 consecutive weeks within first year of achilds birth or adoption.
- A wide range of development opportunities to boost your professional and leadership growth.
We Elevate Your Career
Become part of our team help us enhance quality of life and drive innovationwhile raising the bar for safety and sustainability. We value your diverse skills andperspectives as together we shape the sustainable cities of today and tomorrow.
Dont meet every single requirement If youre excited about this role but your experience doesnt align perfectly with the qualifications listed in the job description we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey Join #TeamSchindler! Our Core Values:
- Safety: Uphold the highest safety standards for all.
- Integrity and Trust: Foster honest ethical relationships.
- Create Value for the Customer: Deliver innovative reliable solutions.
- Quality: Ensure excellence in every product and service.
- Commitment to People Development: Nurture our people they are the heart of our success.
Discover more on our career website.
At Schindler Group we value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age race ethnic background color religious affiliation union affiliation gender gender identity sexual orientation marital status national origin nationality genetics and health disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
Required Experience:
Manager
Employment Type
Full-Time
