HR Specialist

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: summary

The HR Advisor is primary contact for the HR customers (employees and people managers) and responds to queries across the EMEA region. As part of the global People Services team they play a key role in ensuring that customers experience consistent and reliable advice and support in Moments that Matter. This role works with AI agents to ensure that information is accurate freeing up time for the HR Advisors to manager more complex customer interactions.

Key Responsibilities

• Provides employees and managers with policy advice process guidance and support for workforce management payroll compensation transaction activities and other HR processes
• Uses discretion and sound judgement to determine the best method of resolution
• Engages appropriate functional and technical specialists to drive resolution of customer needs not resolved at first contact.
• Support execution of employee movement employee status payroll benefits/leaves and compensation processes
• Guide employees and managers to available resources including toolkits or training materials available to support customers.
• Triage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
• Ensure accurate policy representation in interconnected systems/processes.
• Demonstrate broad HR/Payroll knowledge as pertains to the company providing customers with relevant information policy explanation and navigation support.
• Utilize knowledgebase and HR experience/ business understanding to interpret needs and resolve issues.
• Provide high touch customer service that meets expected service levels and business performance goals.
• Champion direct access processes by using change management skills to influence Managers and Employees.
• Support the integrity of employee records and Workday data assuring legal and regulatory compliance.
• Ensure Customer Facing information is kept up to date by editing material or providing feedback to dedicated owners.
• Prepare appropriate documentation to meet customer needs related to HR processes.
• Ensure proper documentation of inquiries root cause and resolutions.
• Liaise with third party vendors as applicable to resolve customer inquiries.
• Works collaboratively within a team to share ideas ownership and accountability for driving improvements and consistency of execution for key HR processes.
• Identify and report any call trends or product trends to the Team Lead or Supervisor.
• Provide feedback on customer issues and the knowledgebase so that management can address and improve the items.
• Participate in scheduled and ad hoc training to improve policy and process acumen

Desired Education & Experience

• Degree or equivalent professional qualification in HR
• Demonstrable human resources operational experience in a multi-cultural/multi-countrywork environment
• General knowledge and understanding of HR policies processes and Regional Employment Laws
• Have worked in a rapid fast-moving environment which is both complex and changing.

Desired Skills

• Language Requirements: Proficient in English and German.
• Prior experience with AI tools would be an advantage
• Verbal and written communication skills to interact with clients and the HR function to deliver business needs.
• Ability to accurately assess situations through customer interactions to coach guide or interpret the appropriate action or next steps
• Proficient in Service Now and Workday or similar application
• Demonstrated attention to detail
• Familiarity with HR Operations and systems in EMEA markets (either in house of via vendor)

#LI-Hybrid

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff customers patients and communities. As a result the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.