Group Head, Payarena Verification & Vas

DUTIES & RESPONSIBILITIES

Strategic Leadership & Business Growth

1. Develop and execute strategic initiatives to drive revenue growth and market share in the verification services industry.

2. Oversee the Head of Department and provide guidance on operational and business development strategies.

3. Establish and maintain strong relationships with corporate clients government agencies (MDAs) and key stakeholders to expand the companys verification services portfolio.

4. Drive continuous innovation in verification service solutions ensuring Unified Payments remains a market leader.

5. Ensure all internal and external projects are executed effectively within scope budget and timelines.

Financial & Operational Oversight

1. Take full profit and loss (P&L) responsibility for the Payarena Verification & Value-Added Services Group ensuring revenue targets and cost efficiency are achieved.

2. Monitor and analyze financial performance preparing monthly reports that highlight key revenue streams and profitability trends.

3. Ensure departmental expenses align with budget expectations while optimizing resource utilization.

4. Oversee operational processes to maintain high service delivery standards and customer satisfaction.

People Management & Organizational Development

1. Provide leadership and mentorship to the Head of Department and ensure team development programs appraisals and succession planning are in place.

2. Foster a performance-driven culture within the team ensuring accountability and continuous improvement.

3. Facilitate regular team meetings to align on business objectives review performance and drive collaboration.

4. Oversee HR-related functions within the department including recruitment training and employee engagement initiatives.

Client Relationship & Business Development

1. Drive marketing and sales efforts for verification service solutions targeting both public and private organizations.

2. Strengthen client relationships to enhance customer retention cross-selling and upselling opportunities.

3. Represent Unified Payments at high-level industry engagements forums and strategic meetings to enhance brand visibility and partnerships.

KEY PERFORMANCE INDICATORS (KPIs)

Achievement of revenue and profitability targets.

Expansion of client base and market share.

Effectiveness in cost management and budget adherence.

Successful execution of strategic projects and operational initiatives.

Team performance engagement and leadership development.

Customer satisfaction and retention rates.

JOB REQUIREMENTS Education:

• First University degree in Science Social Sciences or Arts.
• A masters degree (MBA or equivalent) is highly desirable.

Experience:

• Minimum 12 years of relevant experience in Fintech Financial Services or a reputable public/private organization.
• Proven experience in managing teams leading business units and driving revenue growth.