Assistant Manager, Prevention of Recurrence
Assistant Manager, Prevention of Recurrence
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.
Job Summary:The incumbent is responsible to deliver a stable and secure ecosystem with zero business impact due to technology failures by providing:
Timely resolution and escalation of incidents
Continual Service Improvement
PRINCIPAL DUTIES & RESPONSIBILITIES:
Ensures a stable and secure ecosystem with zero business impact due to technology failures
Keeping the lights on for the existing non-Pulse systems until the transition and convergence to the New Pulse World
Technology Production and Operation Support
Ensure local alignment to Global Application Support and Prevention of Occurrence Methodology and Policy Standards
JOB SPECIFICATION:
1. Qualifications
Minimum tertiary education
2. Experience
Life Insurance Customer Technology Support
3. Knowledge
Life Insurance IT Service Management life cycle / ITIL
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
Required Experience:
Manager
Employment Type
Full-Time
