Customer Care Executive

Company Overview

AMAR CARS PVT. LTD. is a premier dealership for Maruti Suzuki India Ltd. offering a comprehensive range of services including sales service spares and more. We pride ourselves on our customer-centric approach ensuring each customer receives value-added services and an unforgettable service experience. Our ethics-driven business model and dedicated team support our mission to deliver optimum quality service that exceeds customer expectations. Visit our website at to learn more about us.

Job Overview

We are seeking a Junior Customer Care Executive to join our team at AMAR CARS PVT. Vapi. This full-time position requires 1 to 3 years of experience in customer service within the retail motor vehicles industry. As a Customer Care Executive you will be responsible for providing exceptional service and support to our valued customers ensuring their needs are met with a 100% satisfaction rate.

Qualifications and Skills

• Excellent communication skills (mandatory skill) to effectively interact with customers and understand their requirements.
• Empathy (mandatory skill) to genuinely understand customer concerns and address them with care and compassion.
• Problem-solving (mandatory skill) to quickly and effectively resolve customer issues ensuring satisfaction and loyalty.
• Patience to handle customer inquiries with a calm and composed demeanor even in challenging situations.
• Active listening skills to accurately capture customer needs and provide appropriate solutions.
• Conflict resolution to efficiently mediate and resolve conflicts maintaining a positive customer relationship.
• Time management to prioritize tasks and manage multiple customer requests effectively across various channels.
• Adaptability to adjust to changing circumstances and customer demands in a dynamic work environment.

Roles and Responsibilities

• Respond promptly and professionally to customer inquiries via phone email or in-person visits ensuring a seamless customer experience.
• Identify customer needs and provide accurate information about products and services available at AMAR CARS PVT. LTD.
• Resolve customer complaints by conducting thorough investigations proposing effective solutions and following up to ensure resolution.
• Maintain detailed and accurate records of customer interactions and transactions in the customer relationship management system.
• Collaborate with internal teams to improve customer support services and resource utilization.
• Conduct customer feedback surveys to gather insights and use the information to continually enhance service delivery.
• Assist in the development and implementation of customer care policies and procedures to align with company goals.
• Participate in training sessions to stay updated on product knowledge and customer service best practices.