Administrative Services Supervisor - DPSS
Administrative Services Supervisor - DPSS
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Job Description
ABOUT THE POSITION
The County of Riversides Department of Public Social Services is seeking to fill an Administrative Services Supervisor position to support the DPSS Technology and Support Services (TSS) unit in Riverside CA.
The Administrative Services Supervisor oversees the Technology Support Services (TSS) Service Desk units which include the DPSS Mobility Unit Service Desk Computer-Related Service Desk and TSS CalSAWs Services Desk. They will be responsible for supervising the service desk units and managing the configuration and deployment of mobile devices such as cell phones mobile hotspots and broadband services.
The supervisor will oversee device refreshes and manage mobile accounts for AT&T/FirstNet and Verizon. They will process and manage ServiceNow requests related to mobility hardware and inventory control and work with Riverside County Information Technology (RCIT) on equipment deployment and task requests. Other duties include maintaining the Equipment Matrix and Mobility Standards Matrices supervising the service desk units and managing the configuration and deployment of mobile devices such as cell phones mobile hotspots and broadband services. The supervisor is also expected to update the Standard Operating Procedures (SOPs) for the service desks and monitor project budgets to ensure proper equipment distribution.
The most competitive candidates will have advanced knowledge of IT service desk (SLA) and Microsoft Suite products IT work experience with AT&T/First Net and Verizon Portals and maintenance experience with MDM Maas360 and mobile devices. Candidates with Lean Six Sigma or equivalent project management training experience are highly desired and strongly encouraged to apply.
Meet the Team!TheRiverside County Department of Public Social Services(DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.jfc:EXAMPLES OF ESSENTIAL DUTIES
Plan supervise and conduct studies of administrative and operational activities including fiscal operations budget preparation and control equipment usage staffing patterns workflow and space utilization.
Coordinate the preparation of a division or unit budget; analyze need for budget items requested to determine whether or not items are justifiable based on program objectives and priorities; make recommendations for the transfer of funds; review financial data on an on-going basis to ensure conformance with established guidelines.
Recommend and establish contract forms and procedures; monitor adherence to contract terms; may research availability and applicability of grant funding.
Direct office service units such as duplication service communications service supply room central files information units and the coordination of building maintenance services.
Develop and recommend policies and procedures; develop written procedures to clarify or describe standard practices; coordinate the publication and dissemination of procedures.
Review present and pending legislation to determine effect on departmental operations and programs; participate in various meetings and present and/or gather data to assist management in making administrative and operational decisions.
Direct train assign and evaluate subordinate clerical and technical personnel in the performance of a variety of professional administrative and clerical support tasks.MINIMUM QUALIFICATIONS
OPTION I
Education: Graduation from an accredited college or university with a bachelors degree preferably with a major in accounting business or public administration finance or a closely related field to the assignment. (Administrative paraprofessional or technical experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)
Experience: Two years of professional experience in an administrative capacity which must include a minimum of one year of journey level experience.
OPTION II
Education: Graduation from an accredited college or university with a bachelors degree preferably with a major in accounting business or public administration finance or a closely related field to the assignment. (Administrative paraprofessional or technical experience may substitute for the required education on the basis of one year of full-time experience equaling 30 semester or 45 quarter units of the required education.)
Experience: Four years of paraprofessional or technical experience in an administrative capacity which must include a minimum of two years of journey level experience.
ALL OPTIONS
Required Experience:One year of full-time working experience in a facility support services or IT-related capacity within a public agency.
Knowledge of: The principles and practices of public and/or business administration; principles and practices of organizational analysis fiscal management budget preparation and control and contract monitoring and personnel management; principles and practices of supervision.
Ability to: Analyze administrative problems reach practical and logical conclusions and put effective solutions into practice; develop cooperative working relationships; plan organize train supervise and evaluate the work of others; prepare clear and concise reports.SUPPLEMENTAL INFORMATION
Whats Next
This recruitment is open to all applicants.
Additional Information:
Contact Christopher Recinoswith any questions regarding this recruitment.
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.
Required Experience:
Manager
Employment Type
Unclear
