Assistant Manager - Wellness - Trust and Safety

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Wellness Team Lead Trust & Safety (Assistant Manager)
Responsibilities
Administration of wellness program compliance by project team.
Align with leads on current wellbeing initiatives and report site trends/issues.
Ensure the cross-site collaboration on wellness sessions among the wellness coordinators.
Identify and raise trends and issues to operations staff and team as appropriate.
Ensure that educational trainings and wellness activities for Operations staff are implemented by the coordinators.
Monitor the performance and coach the wellness coordinators team for the account.
Work with the Wellness Coordinators within the organization around compliance other metrics and calibrate the wellness program with the team based on feedback.
Manage the wellness program orientation for new joiners / backfills execution.
Ensure that the refresher trainings for the agents on the program to educate them on the benefits of the program are implemented by the coordinators.
Vendor management for the specified account/region.
Maintaining wellness dashboards
Collect Feedback for enhancing wellness programs
Conduct opinion surveys or needs assessments on floors
Perform all tasks in compliance with Genpact internal policies procedures.
Successfully graduating the training plan attached to the position and the tasks.

Qualifications
Bachelor degree preferably in a Social Science Education or Psychology
People leadership skills
Project management skills
Advanced level of English min C1
Knowledge experience and interest in wellness and Trust & Safety
An eye for detail flexible attentive helpful teammate with to-do attitude
Excellent verbal and written communication skills
IT Savvy (Microsoft and Google Excel/Forms/Slides experience)
Creative problem-solving and analysis skills
Super effective at planning and organizing
Stress-resilient and works well under strict deadlines
This job will request working onsite in a 24/7 schedule with alternating shifts

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.