Arcade Technician

Summary of Position

Responsible for inspecting troubleshooting and repairs to electronic and mechanical equipment in the arcade ensuring games are running smoothly and maintaining them for optimal guest experience.

Organizational Relationships

Reports to:

Arcade Supervisor Arcade Manager

Supervises:

NA

Qualifications and Skills

• Must be 18 years of age or older
• Ability to read write speak and understand English
• Knowledge of basic computer/electronic maintenance and repair
• Ability to operate forklift and other heavy machinery a plus
• Ability to reach electrical and other mechanical instructions and schematics
• Ability to reach and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
• Knowledge of using multi-meter with low and high voltage
• General knowledge of safely operating tools and equipment
• General knowledge of Microsoft office applications
• Work flexible schedule including nights weekends and/or holidays as needed

Education and Experience

• High School diploma/GED or equivalent education
• Bilingual preferred but not required
• One-year related experience and/or training; or equivalent combination of education and experience preferred
• Previous experience with arcade game maintenance or previous experience as a slot mechanic preferred

Duties and Responsibilities

Arcade Maintenance:

Install maintains and repair arcade games and various equipment

• Assist in training team members with familiarity with equipment and basic repair problems.
• Responsible for daily review of out-of-service equipment and repair needs
• Contact manufacturers to obtain part numbers and assist in diagnostics when repairs need to be escalated
• Ensure timely response to maintenance requests for services by guests employees and management with the goal of keeping the maximum number of games operational
• Understand and complete the required paperwork and daily checklists for ride/attractions in accordance with State requirements
• Assist with maintaining inventory of parts and equipment
• Required to diagnose equipment/game malfunctions
• Assist with occasionally relocating games
• Perform preventative maintenance and special projects which include but are not limited to:
  • Equipment maintenance: clean lubricate change filters bets pulleys cleaning coils lubricating basic troubleshooting etc.
  • Light electrical: replace bulbs ballasts outlets and switches
  • To perform this job successfully an individual must be able to perform each essential duty to the satisfaction of Lucky Snake Arcade & Raceway
  • Completes other duties and assignments as needed

Customer Service:

• Interact with arcade patrons associates and other management team members to provide optimal guest service experience

Arcade Cleanliness:

• Required to maintain the highest standards of organization and cleanliness

Safety:

• Point out an assist in eliminating safety concerns

Team Collaboration:

• Work closely with the arcade team and other hotel departments to ensure a cohesive efficient and positive environment

Performs other related duties as assigned by the arcade Supervisors Managers and Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused we demonstrate kindness in everything we do seeking to uplift and support all of those around us.

3) Team Spirit we foster a respectful workplace where team members work together to exceed our guests expectations.

4) Hearts the Serve we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership we take full responsibility for our actions and the resulting outcomes embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings weekends holidays and extended hours as business operations dictates
• The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate create and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch etc.
• The ability to use hands to finger handle or feel and reach with the hands and arms

Physical Demands

Constantly occupation requires this activity more than 66% of the time (5.5 hours/day)

Frequently occupation requires this activity from 33% to 66% of the time (2.5 5.5 hours/day)

Occasionally occupation requires this activity up to 33% of the time (0 2.5 hrs./day)

Not Applicable activity is not applicable to this occupation.

Physical Demands

Stand

x

Constantly

Frequently

Occasionally

Not Applicable

Walk

x

Constantly

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

x

Occasionally

Not Applicable

Handling/Fingering

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Outward

x

Constantly

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

x

Constantly

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

x

Occasionally

Not Applicable

Crawl

Constantly

x

Frequently

Occasionally

Not Applicable

Squat or Kneel

Constantly

x

Frequently

Occasionally

Not Applicable

Bend

Constantly

x

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

x

Constantly

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

x

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

x

Occasionally

Not Applicable

Push/Pull

12 lbs. or less

Constantly

x

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

x

Frequently

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

x

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

Frequently

x

Occasionally

Not Applicable

Loud Noise Level

Constantly

x

Frequently

Occasionally

Not Applicable

Other

Ability to Read

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

x

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

x

Constantly

Frequently

Occasionally

Not Applicable

Required Experience:

IC