Technical Program Manager
Technical Program Manager
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Job Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate grow and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves.
We are actively seeking a Technical Program Manager to focus on driving and delivering multiple an integration program across the Five9 this exciting role you will have the opportunity to work across the company and evangelize how our tech teams are building and architecting our newest innovations to support Five9s latest product offerings.
This role is a mix of strategic and tactical where using your technical and leadership skills. You will be required to build strong relationship between the Product Engineering applications/services Product Management as well as various Business Operations Finance and Executives alike. Strong communication skills are a must. Your responsibilities will include establishing commitments from dependencies ensure high quality deliveries and increase the productivity and velocity of the team to implement strategy and execution.
Key Responsibilities
- Program Execution & Coordination: Support the planning and execution of moderately complex cross-functional programs ensuring alignment to project goals timelines and business requirements. Track deliverables and resolve issues to maintain forward momentum.
- Stakeholder Collaboration: Collaborate with Product Engineering and other partner teams to define scope dependencies and timelines. Act as a liaison to ensure shared understanding and alignment across teams.
- Project Governance: Maintain program documentation facilitate team meetings and support risk and issue tracking. Escalate risks or blockers appropriately to ensure timely resolution.
- Progress Reporting: Provide clear concise program updates to stakeholders and team members. Consolidate inputs and data into meaningful status reports and dashboards.
- Process Improvement: Contribute to improving project delivery methodologies tools and best practices. Recommend process adjustments to increase efficiency and scalability.
- Technical Acumen: Leverage your technical knowledge to understand solution approaches dependencies and trade-offs. Participate in technical discussions and assist in translating requirements into actionable plans.
- Team Support & Knowledge Sharing: Support onboarding of new team members and share knowledge of tools processes and domain expertise. Contribute to a collaborative team culture.
Qualifications
- 5 years of experience in Technical Program Management or related roles leading medium-to-large scale software platform or infrastructure programs across multiple teams.
- Bachelors degree in computer science Engineering or related technical field or equivalent practical experience.
- Demonstrated ability to independently own and deliver enterprise-scale programs involving cross-functional teams and complex dependencies.
- Solid understanding of modern software development practices cloud platforms (AWS GCP or hybrid) and Agile frameworks with ability to translate technical concepts for business impact.
- Proven track record of influencing across organizational boundaries and engaging with senior leaders (Directors VPs) to drive alignment and execution.
- Strong communication facilitation and storytelling skills to bridge technical and non-technical audiences.
- Recognized for driving process improvements operational efficiency and organizational change in matrixed/global environments.
- Professional certifications (e.g. PMP CSM SAFe PgMP) are valued.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.
View our privacy policy including our privacy notice to California residents here: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Required Experience:
Manager
Employment Type
Full Time
