Senior Director of Operations
Senior Director of Operations
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Job Description
Senior Director of Operations Common House
Reports to: Chief Executive Officer Common House
Supervises: Onsite Club Leadership
Who we are:
Common House specializes in modern social clubs with locations in Richmond VA Charlottesville VA Chattanooga TN and New Orleans LA with more sites joining the portfolio in 2026 and beyond. More than a membership the Houses offer exceptional spaces and unique amenities for dining working and discovering through daily programming as well as connection opportunities with other members in a private club setting where everyone is welcome.
Position Description
The Senior Director of Operations (SDO) is a member of the Common House executive leadership team and is responsible for all club operations including but not limited to food and beverage facilities concierge and the launch of new clubs nationally. The SDO will create and execute all operational strategies to ensure clubs reach their financial goals through elevated member guest and employee experiences.
Responsibilities include but are not limited to:
- Food and Beverage Operations
- Responsible for oversight and creation of operational policies to be executed at all clubs both current and pipeline. Including but not limited to culinary member event programming private event concierge and facilities management
- Develops food and beverage strategies and holds club leadership accountable to reach financial goals in sales payroll management cost of sales and all expense management
- Supervises club leadership who report directly to the SDO
- Approves all food and beverage menus leading both front of house and culinary leadership through all processes to ensure member satisfaction and financial goals are met
- Reporting and Financial Management
- Analyze sales expense metrics check-ins usage and member feedback regularly identifying areas for growth and refinement.
- Creates accurate financial reporting including detailed forecasts budgets variance (MBR) and long/short-term CAPEX planning
- Develops remediation plans to address deficiencies in both financial performance and membership experience
- Team Management
- Oversight of employee experience programming including recognition onboarding and ongoing education to develop attract and retain team members
- Ensure all training programs are up to date and meet the needs of our members guests and employees.
- Develops leaders throughout the organization by engaging on all levels
- Pre-Opening & Expansion
- Operations leader engaging internal teams and external contractors both in the pre-deal concept phase through to club opening.
- Assists the Senior Director of Sales by providing insight into operationalizing new sites as well as providing financial pro-formas to the Senior Director of Finance
- Develops food and beverage concepts and ensures adherence to brand standards
Qualifications
- Required
- 10 years of leadership experience in the hospitality industry with a deep knowledge of food and beverage operations.
- Advanced financial acumen managing detailed profit and loss statements budgeting forecasting and CAPEX planning
- Thought leader with a proven record in scaling operations and people management
- Multi-unit management experience
- Preferred
- Private club experience
- Start-up experience
- Creator
- Location
- Hybrid
- Minimum 50% Travel
- Denver Colorado; Atlanta Georgia; New Orleans Louisiana; Charlotte North Carolina
In exchange for talented skills and contributions Common House offers all employees a dynamic work environment fun co-workers and a competitive salary package. Additionally we also provide our team members a comprehensive benefits package including:
- Diverse and inclusive colleagues
- Generous Health Dental Vision and Reserve Leave Coverage
- 401k Option
- Flexible Time Off
- Monthly membership at Common House (and your partner/spouse gets one too!)
- 50% employee discount on food and non-alcoholic purchases
Common House is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex race color age national origin religion physical and mental disability genetic information marital status sexual orientation gender identity/assignment citizenship pregnancy or maternity protected veteran status or any other status prohibited by applicable national federal state or local law.
Required Experience:
Exec
Employment Type
Full-Time
