Service Department Business Development Coordinator
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Job Location:
Owosso, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary:
The Service Department Business Development Coordinator (BDC) is responsible for driving customer engagement and retention by coordinating service appointments following up on missed opportunities and promoting manufacturer-recommended maintenance and repair services. This position plays a key role in ensuring customer satisfaction and supporting the growth of the dealerships service operations. This is a full- time position that also includes a rotating Saturday schedule.
Key Responsibilities:
- Handle inbound service calls and online appointment requests in a professional and timely manner.
- Make outbound calls to remind customers of upcoming or overdue maintenance recalls and service campaigns
- Re-engage lost service customers and follow up on declined services.
- Schedule and confirm service appointments ensuring proper documentation and customer details are recorded in the system.
- Promote GM-certified services seasonal promotions and service specials.
- Monitor work-in-progress to manage shop capacity and customer expectations.
- Maintain and update customer records in theCRM and DMS systems.
Qualifications:
- High school diploma or GED required.
- Strong customer service skills.
- Previous experience in a dealership serviceBDC or automotive experience preferred.
- Strong verbal and written communication skills.
- Ability to work efficiently in a fast-paced team-oriented environment.
- Basic computer proficiency including Microsoft Office and CRM tools.
- Willingness to complete apre-employment background check
Compensation and Benefits:
- Competitive hourly wage with commission.
- Opportunities for health insurance 401(k) and paid time off.
Required Experience:
IC
Key Skills
- Business Intelligence
- Children Activity
- Business Analysis
- Corporate Sales
- ABB
- Corporate Development
About Company
Job Title: Inside/Outside Automotive Parts Sales Representative Job Type: Full-Time About Us:Young Chevrolet Cadillac is a well-established automotive dealershi...
